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Leads will not save except in IE (internet explorer) #1336

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opened 2026-02-20 15:08:30 -05:00 by deekerman · 18 comments

deekerman commented

2026-02-20 15:08:30 -05:00

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Originally created by @wanesmith on GitHub (Oct 18, 2016).

Leads will not save in edit mode
Can not modify Leads

Issue

We need to save Leads

Expected Behavior

Leads would save in all browsers

Actual Behavior

Nothing happens when saved except in IE (Javascript bug?)

Possible Fix

n/a

Steps to Reproduce

Login
Go to a lead
try to edit it
save and nothing happens

Your Environment

Version 7.7.5
Sugar Version 6.5.24 (Build 509)

Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)):
Mysql , PHP 5.6,
3.10.0-327.28.3.el7.x86_64 #1 SMP Thu Aug 18 19:05:49 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Originally created by @wanesmith on GitHub (Oct 18, 2016). Leads will not save in edit mode Can not modify Leads #### Issue We need to save Leads #### Expected Behavior Leads would save in all browsers #### Actual Behavior Nothing happens when saved except in IE (Javascript bug?) #### Possible Fix n/a #### Steps to Reproduce 1. Login 2. Go to a lead 3. try to edit it 4. save and nothing happens #### Your Environment Version 7.7.5 Sugar Version 6.5.24 (Build 509) - Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): - Mysql , PHP 5.6, - 3.10.0-327.28.3.el7.x86_64 #1 SMP Thu Aug 18 19:05:49 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

deekerman

2026-02-20 15:08:30 -05:00

closed this issue
added the
Type:Question
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deekerman commented

2026-02-20 15:08:32 -05:00

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@Mausino commented on GitHub (Oct 18, 2016):

@wanesmith could you define which version of IE are you using?

@Mausino commented on GitHub (Oct 18, 2016): @wanesmith could you define which version of IE are you using?

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Oct 18, 2016):

@wanesmith , the issue has been tested in recent version of SuiteCRM(7.7.5), and it not appear, can i ask about some additional info, especially your environment, what OS, Browser, PHP and SQL version.
Thanks for your contribution.

@shogunpol commented on GitHub (Oct 18, 2016): @wanesmith , the issue has been tested in recent version of SuiteCRM(7.7.5), and it not appear, can i ask about some additional info, especially your environment, what OS, Browser, PHP and SQL version. Thanks for your contribution.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 18, 2016):

Microsoft Edge 38.14393.0.0
CentOS Linux release 7.2.1511 (Core)

@wanesmith commented on GitHub (Oct 18, 2016): Microsoft Edge 38.14393.0.0 CentOS Linux release 7.2.1511 (Core)

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 18, 2016):

I tried with firefox and chrome and looked at the console and nothing comes up but in IE everything works and we tried different version of IE and they worked too.

@wanesmith commented on GitHub (Oct 18, 2016): I tried with firefox and chrome and looked at the console and nothing comes up but in IE everything works and we tried different version of IE and they worked too.

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Oct 19, 2016):

@wanesmith , can you ask for my other questions? ,

@shogunpol commented on GitHub (Oct 19, 2016): @wanesmith , can you ask for my other questions? ,

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 19, 2016):

mysql Ver 15.1 Distrib 10.1.18-MariaDB, for Linux (x86_64) using readline 5.1
Browser is any that is not IE. My Chrome version is 53.0.2785.143 m
Microsoft Edge 38.14393.0.0
CentOS Linux release 7.2.1511 (Core)
shogunpol anything else?

@wanesmith commented on GitHub (Oct 19, 2016): mysql Ver 15.1 Distrib 10.1.18-MariaDB, for Linux (x86_64) using readline 5.1 Browser is any that is not IE. My Chrome version is 53.0.2785.143 m Microsoft Edge 38.14393.0.0 CentOS Linux release 7.2.1511 (Core) shogunpol anything else?

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Oct 20, 2016):

@wanesmith , thanks for additional information, i did try again replicate an issue again in SuiteCRM(7.7.5), IE 11(11.0.9600.18499). i try test it on MSSQL and MySQL, and issue not appear, it must be something unique what i cannot capture, so how about some more questions? :) such as:

Did you try replicate issue on more than one machine,
What exactly version of IE you use,
PHP logs
Apache log
Console log
Thanks for your contribution.

@shogunpol commented on GitHub (Oct 20, 2016): @wanesmith , thanks for additional information, i did try again replicate an issue again in SuiteCRM(7.7.5), IE 11(11.0.9600.18499). i try test it on MSSQL and MySQL, and issue not appear, it must be something unique what i cannot capture, so how about some more questions? :) such as: 1. Did you try replicate issue on more than one machine, 2. What exactly version of IE you use, 3. PHP logs 4. Apache log 5. Console log Thanks for your contribution.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 20, 2016):

No php logs no apache logs and console is blank, I you wanted to I could
let you connect to teamview and see the issue in my dev environment?

On Thu, Oct 20, 2016 at 2:59 PM, Jerzy notifications@github.com wrote:

@wanesmith https://github.com/wanesmith , thanks for additional
information, i did try again replicate an issue again in SuiteCRM(7.7.5),
IE 11(11.0.9600.18499). i try test it on MSSQL and MySQL, and issue not
appear, it must be something unique what i cannot capture, so how about
some more questions? :) such as:

Did you try replicate issue on more than one machine,

What exactly version of IE you use,

PHP logs

Apache log

Console log
Thanks for your contribution.

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
https://github.com/salesagility/SuiteCRM/issues/2435#issuecomment-255035892,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AClL4-JDLxwQNPilROGI_O3GHmHlMWfkks5q1x93gaJpZM4KZdf2
.

@wanesmith commented on GitHub (Oct 20, 2016): No php logs no apache logs and console is blank, I you wanted to I could let you connect to teamview and see the issue in my dev environment? W On Thu, Oct 20, 2016 at 2:59 PM, Jerzy notifications@github.com wrote: > @wanesmith https://github.com/wanesmith , thanks for additional > information, i did try again replicate an issue again in SuiteCRM(7.7.5), > IE 11(11.0.9600.18499). i try test it on MSSQL and MySQL, and issue not > appear, it must be something unique what i cannot capture, so how about > some more questions? :) such as: > 1. Did you try replicate issue on more than one machine, > 2. What exactly version of IE you use, > 3. PHP logs > 4. Apache log > 5. Console log > Thanks for your contribution. > > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub > https://github.com/salesagility/SuiteCRM/issues/2435#issuecomment-255035892, > or mute the thread > https://github.com/notifications/unsubscribe-auth/AClL4-JDLxwQNPilROGI_O3GHmHlMWfkks5q1x93gaJpZM4KZdf2 > .

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 21, 2016):

Now I upgraded. Version 7.7.6
Sugar Version 6.5.24 (Build 509) and still having the same issue.

@wanesmith commented on GitHub (Oct 21, 2016): Now I upgraded. Version 7.7.6 Sugar Version 6.5.24 (Build 509) and still having the same issue.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 21, 2016):

I can let someone teamview in to look at it if that is possible?
if I run

SUGAR.ajaxUI.submitForm(EditView)

in the console it will submit

for some reason the onclick here is not working

<input title="Save" accesskey="a" class="button primary" onclick="var _form = document.getElementById('EditView'); _form.action.value='Save'; if(check_form('EditView'))SUGAR.ajaxUI.submitForm(_form);return false;" type="submit" name="button" value="Save" id="SAVE_FOOTER">

in all browsers but IE

@wanesmith commented on GitHub (Oct 21, 2016): I can let someone teamview in to look at it if that is possible? if I run SUGAR.ajaxUI.submitForm(EditView) in the console it will submit for some reason the onclick here is not working ``` <input title="Save" accesskey="a" class="button primary" onclick="var _form = document.getElementById('EditView'); _form.action.value='Save'; if(check_form('EditView'))SUGAR.ajaxUI.submitForm(_form);return false;" type="submit" name="button" value="Save" id="SAVE_FOOTER"> ``` in all browsers but IE

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 23, 2016):

I believe that it is still a bug but this might be the answer to fixing it.
https://www.suitecrm.com/forum/installation-upgrade-help/2810-upgraded-to-7-1-4-now-my-leads-won-t-save-database-failure-please-refer-to-sugarcrm-log-for-details. Well this only removed my custom fields and allow me to save but I need the custom fields.

@wanesmith commented on GitHub (Oct 23, 2016): I believe that it is still a bug but this might be the answer to fixing it. https://www.suitecrm.com/forum/installation-upgrade-help/2810-upgraded-to-7-1-4-now-my-leads-won-t-save-database-failure-please-refer-to-sugarcrm-log-for-details. Well this only removed my custom fields and allow me to save but I need the custom fields.

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Oct 28, 2016):

@wanesmith , to replicate this issue i need extended amount information from you, so:

what theme you use?
are they been any customisation on your module, if yes please provide details about what exactly was customized (fields, code, etc..)?
name and version of the browser you use (exact)?
Thanks for your contribution.

@shogunpol commented on GitHub (Oct 28, 2016): @wanesmith , to replicate this issue i need extended amount information from you, so: - what theme you use? - are they been any customisation on your module, if yes please provide details about what exactly was customized (fields, code, etc..)? - name and version of the browser you use (exact)? Thanks for your contribution.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 28, 2016):

@shogunpol ,
we tested in on all themes (Classic, Suite 7, Suite P, Suite R)
There are customizations. (fields and code) It allow me to save when I Clear Extensions it lets me save. But when I try to save before nothing happens , no errors.
Google chrome Version 54.0.2840.71 m

@wanesmith commented on GitHub (Oct 28, 2016): @shogunpol , we tested in on all themes (Classic, Suite 7, Suite P, Suite R) There are customizations. (fields and code) It allow me to save when I Clear Extensions it lets me save. But when I try to save before nothing happens , no errors. Google chrome Version 54.0.2840.71 m ---

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Oct 31, 2016):

@wanesmith , i ask about customisation, because if it causing an issue, i cannot examine it , because i do not have information to let me recreate it. Please provide all necessary details to recreate your customisation.
Thanks for your contribution.

@shogunpol commented on GitHub (Oct 31, 2016): @wanesmith , i ask about customisation, because if it causing an issue, i cannot examine it , because i do not have information to let me recreate it. Please provide all necessary details to recreate your customisation. Thanks for your contribution.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 31, 2016):

@shogunpol

Here are the customizations. I tared them before I Cleared Extensions.
leads.zip

@wanesmith commented on GitHub (Oct 31, 2016): @shogunpol Here are the customizations. I tared them before I Cleared Extensions. [leads.zip](https://github.com/salesagility/SuiteCRM/files/561840/leads.zip)

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Oct 31, 2016):

@shogunpol
power2016_10_25_013341.zip](https://github.com/salesagility/SuiteCRM/files/563089/power2016_10_25_013341.zip)
Here are all the customizations.

@wanesmith commented on GitHub (Oct 31, 2016): @shogunpol power2016_10_25_013341.zip](https://github.com/salesagility/SuiteCRM/files/563089/power2016_10_25_013341.zip) Here are all the customizations.

deekerman commented

2026-02-20 15:08:32 -05:00

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@shogunpol commented on GitHub (Nov 1, 2016):

I installed your customisation, i think the problem in this case is because of your customisation. However, We use github primarily for reporting of Core SuiteCRM Issues and we feel your question would be more suited to our Community Forum. We will be able to help you with your issue there.

@shogunpol commented on GitHub (Nov 1, 2016): I installed your customisation, i think the problem in this case is because of your customisation. However, We use github primarily for reporting of Core SuiteCRM Issues and we feel your question would be more suited to our [Community Forum](https://suitecrm.com/forum/index). We will be able to help you with your issue there.

deekerman commented

2026-02-20 15:08:32 -05:00

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@wanesmith commented on GitHub (Nov 3, 2016):

@shogunpol

I am having the same issue on scheduling a meeting on leads sub-form. You say it is just a community issue because there is a customization on the form. Regardless suite should give an error or know how to handle the error. This screen just does nothing when you try to save. That is the part of the core SuiteCRM that is not working correctly. Again the meeting on the sub form will save on IE which again makes it seem like a bug and not a customization issue. When you go the full form it will save. This form has no modifications.

@wanesmith commented on GitHub (Nov 3, 2016): @shogunpol ![schedule](https://cloud.githubusercontent.com/assets/2706403/19989751/4a7c0058-a25b-11e6-85af-13652c73323f.jpg) I am having the same issue on scheduling a meeting on leads sub-form. You say it is just a community issue because there is a customization on the form. Regardless suite should give an error or know how to handle the error. This screen just does nothing when you try to save. That is the part of the core SuiteCRM that is not working correctly. Again the meeting on the sub form will save on IE which again makes it seem like a bug and not a customization issue. When you go the full form it will save. This form has no modifications.