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Campaign Wizard Marketing Tab: Name values entered are ignored #2779

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opened 2026-02-20 15:28:43 -05:00 by deekerman · 9 comments

deekerman commented

2026-02-20 15:28:43 -05:00

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Originally created by @ZenSysAdmin on GitHub (Feb 27, 2018).

Issue

When I travel through the campaign wizard and end up on the marketing tab where I enter values for "from name", "from address", "reply-to-name" etc., then go to the next tab (summary) and finally jump back to the marketing tab all the values I typed in before are replaced by some kind of default values. For example the value for item "From Name" is set to system while the value I typed in before was a valid last and first name.

Expected Behavior

The values which were typed in before should still be there when navigating back to the marketing tab.

Actual Behavior

The values are obviously replaced by some default values.

Possible Fix

Steps to Reproduce

See attached
github-SuiteCRM-CampaignWizzardIssue.pdf

Context

While setting up a test campaign in the new SuiteCRM Version.

Your Environment

SuiteCRM Version used: 7.10
Browser name and version: Firefox 58.0.2 (64-bit) ; Microsoft Edge 41.16299.248.0
Environment name and version: Apache/2.4.29 (Unix) PHP/7.2.2
Operating System and version: Linux 3.10.0-514.26.2.el7.x86_64 #1 SMP Tue Jul 4 15:04:05 UTC 2017 x86_64

Originally created by @ZenSysAdmin on GitHub (Feb 27, 2018). #### Issue When I travel through the campaign wizard and end up on the marketing tab where I enter values for "from name", "from address", "reply-to-name" etc., then go to the next tab (summary) and finally jump back to the marketing tab all the values I typed in before are replaced by some kind of default values. For example the value for item "From Name" is set to system while the value I typed in before was a valid last and first name. #### Expected Behavior The values which were typed in before should still be there when navigating back to the marketing tab. #### Actual Behavior The values are obviously replaced by some default values. #### Possible Fix #### Steps to Reproduce See attached [github-SuiteCRM-CampaignWizzardIssue.pdf](https://github.com/salesagility/SuiteCRM/files/1763255/github-SuiteCRM-CampaignWizzardIssue.pdf) #### Context While setting up a test campaign in the new SuiteCRM Version. #### Your Environment * SuiteCRM Version used: 7.10 * Browser name and version: Firefox 58.0.2 (64-bit) ; Microsoft Edge 41.16299.248.0 * Environment name and version: Apache/2.4.29 (Unix) PHP/7.2.2 * Operating System and version: Linux 3.10.0-514.26.2.el7.x86_64 #1 SMP Tue Jul 4 15:04:05 UTC 2017 x86_64

deekerman

2026-02-20 15:28:43 -05:00

closed this issue
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Type: Bug

Priority:Important

Area: Campaigns
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deekerman commented

2026-02-20 15:28:45 -05:00

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@Bud985 commented on GitHub (Mar 8, 2018):

Hi, concerning this issue we are experiencing this problem: in the marketing tab we select our bounce account to handle possible rebounds and we specify different names and email addresses in the fields "From to" and "Reply to". When sending the email however, these settings are not applied and the same email address is used for the "bounce", the "From to" and the "Reply to" fields.

We are using the latest stable release v7.9.15.

@Bud985 commented on GitHub (Mar 8, 2018): Hi, concerning this issue we are experiencing this problem: in the marketing tab we select our bounce account to handle possible rebounds and we specify different names and email addresses in the fields "From to" and "Reply to". When sending the email however, these settings are not applied and the same email address is used for the "bounce", the "From to" and the "Reply to" fields. We are using the latest stable release v7.9.15.

deekerman commented

2026-02-20 15:28:45 -05:00

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@boombata commented on GitHub (Mar 15, 2018):

same issue here with 7.8.15

@boombata commented on GitHub (Mar 15, 2018): same issue here with 7.8.15

deekerman commented

2026-02-20 15:28:45 -05:00

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@boombata commented on GitHub (Mar 16, 2018):

This (i think) is due to this case #4479
and this https://github.com/salesagility/SuiteCRM/pull/4641

looks like it is now forced to use the outbound from / reply to avoid mail server rejecting from addresses not matching server user. in that case i think that the from / reply to boxes should be hidden in the marketing tab to avoid confusion.

if user want to use his outgoing account, try from user to go to collaboration -> emails -> settings -> add his outgoing smtp server setting. that in campaign check if this new outbound can be selected.

@boombata commented on GitHub (Mar 16, 2018): This (i think) is due to this case #4479 and this https://github.com/salesagility/SuiteCRM/pull/4641 looks like it is now forced to use the outbound from / reply to avoid mail server rejecting from addresses not matching server user. in that case i think that the from / reply to boxes should be hidden in the marketing tab to avoid confusion. if user want to use his outgoing account, try from user to go to collaboration -> emails -> settings -> add his outgoing smtp server setting. that in campaign check if this new outbound can be selected.

deekerman commented

2026-02-20 15:28:45 -05:00

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@boombata commented on GitHub (Mar 16, 2018):

updated my previous comment with a possible workaround (i did not try it yet)

@boombata commented on GitHub (Mar 16, 2018): updated my previous comment with a possible workaround (i did not try it yet)

deekerman commented

2026-02-20 15:28:45 -05:00

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@boombata commented on GitHub (Mar 16, 2018):

Tested and it works. I would say that this is the way it works now.

1- select the bounce account (this is the reply to address)
2- select outbound account (this is the from adress
if your user needs to us their account as from address, they must go to collaboration -> emails -> settings -> and add his outgoing smtp server setting
they will be able to select their account as from address.

Will send a PR later to make those field read only to avoid confusion.

@boombata commented on GitHub (Mar 16, 2018): Tested and it works. I would say that this is the way it works now. 1- select the bounce account (this is the reply to address) 2- select outbound account (this is the from adress if your user needs to us their account as from address, they must go to collaboration -> emails -> settings -> and add his outgoing smtp server setting they will be able to select their account as from address. Will send a PR later to make those field read only to avoid confusion.

deekerman commented

2026-02-20 15:28:45 -05:00

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@Bud985 commented on GitHub (Mar 28, 2018):

The situation is even worst with the last update (v7.9.16).
Now also the selection of an existing email template is not working anymore (I will open a separate incident for this).
However, please consider to fix the "From to" and "Reply to" problem with a high priority. Campaigns are an essential tool of every CRM software and if they do not work correctly the entire software loses a lot of its potential.

@Bud985 commented on GitHub (Mar 28, 2018): The situation is even worst with the last update (v7.9.16). Now also the selection of an existing email template is not working anymore (I will open a separate incident for this). However, please consider to fix the "From to" and "Reply to" problem with a high priority. Campaigns are an essential tool of every CRM software and if they do not work correctly the entire software loses a lot of its potential.

deekerman commented

2026-02-20 15:28:45 -05:00

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@pgorod commented on GitHub (Mar 28, 2018):

Note that while #4479 stated that From and From name fields need to exist so they can properly match the account, it is still useful for many people to be able to use different values when sending a campaign, even if they don't match the account.

If you use your own SMTP server you can be more permissive than Gmail :-) and sometimes different Campaigns prefer to send with different sender details.

So @boombata this is why those fields shouldn't be hidden in the Campaign screens - you should be able to override your account settings.

Of course, if you put in values and they are used incorrectly, then that is a bug :-(

@pgorod commented on GitHub (Mar 28, 2018): Note that while #4479 stated that `From` and `From name` fields need to exist so they can properly match the account, it is still useful for many people to be able to use different values when sending a campaign, even if they _don't_ match the account. If you use your own SMTP server you can be more permissive than Gmail :-) and sometimes different Campaigns prefer to send with different sender details. So @boombata this is why those fields shouldn't be hidden in the Campaign screens - you should be able to override your account settings. Of course, if you put in values and they are used incorrectly, then that is a bug :-(

deekerman commented

2026-02-20 15:28:45 -05:00

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@dtosun61 commented on GitHub (May 2, 2018):

My version is 7.8.18 LTS, i m waiting for solution for this. I m changing this fields on database. But not good solution.

@dtosun61 commented on GitHub (May 2, 2018): My version is 7.8.18 LTS, i m waiting for solution for this. I m changing this fields on database. But not good solution.

deekerman commented

2026-02-20 15:28:45 -05:00

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@Kevconry commented on GitHub (May 26, 2023):

Wasn't able to replicate in 7.13.1
After entering details in the marketing section, then pressing next, then navigating back to marketing, the information is not changed
If you are still having this issue, please re-raise or get in touch

@Kevconry commented on GitHub (May 26, 2023): Wasn't able to replicate in 7.13.1 After entering details in the marketing section, then pressing next, then navigating back to marketing, the information is not changed If you are still having this issue, please re-raise or get in touch