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Fatal error: Uncaught Error: Call to undefined function iconv() - CREATE TARGET, LIST,CAMPAING ... #3176

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opened 2026-02-20 16:01:55 -05:00 by deekerman · 11 comments

deekerman commented

2026-02-20 16:01:55 -05:00

Owner

Originally created by @maverikmaverik on GitHub (Jun 20, 2018).

Issue

This error occurs in different options, it is an error of the Lucene module.

Error when creating a new targets list and also when creating a new campaign, I suppose that it will give an error in all the options that load this module.

Expected Behavior

It is produced this error:

Fatal error: Uncaught Error: Call to undefined function iconv() in /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php:222 Stack trace: #0 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/SegmentWriter/DocumentWriter.php(131): Zend_Search_Lucene_Field->getUtf8Value() #1 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/Writer.php(244): Zend_Search_Lucene_Index_SegmentWriter_DocumentWriter->addDocument(Object(Zend_Search_Lucene_Document)) #2 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene.php(1410): Zend_Search_Lucene_Index_Writer->addDocument(Object(Zend_Search_Lucene_Document)) #3 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/AOD_Index.php(310): Zend_Search_Lucene->addDocument(Object(Zend_Search_Lucene_Document)) #4 /home/admin/domains/grupo-omnimedia.com/public in /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php on line 222

Actual Behavior

Possible Fix

Steps to Reproduce

create a new TARGET or TARGETS LIST
or too create a new CAMPAING

Context

Your Environment

SuiteCRM Version used: 7.10.7
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): all browser
Environment name and version (e.g. MySQL, PHP 7): PHP7 mysql
Operating System and version (e.g Ubuntu 16.04): Centos

Originally created by @maverikmaverik on GitHub (Jun 20, 2018).    #### Issue  This error occurs in different options, it is an error of the Lucene module. Error when creating a new **targets lis**t and also when **creating a new campaign**, I suppose that it will give an error in all the options that load this module. #### Expected Behavior  It is produced this error: **Fatal error:** Uncaught Error: Call to undefined function iconv() in /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php:222 Stack trace: #0 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/SegmentWriter/DocumentWriter.php(131): Zend_Search_Lucene_Field->getUtf8Value() #1 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Index/Writer.php(244): Zend_Search_Lucene_Index_SegmentWriter_DocumentWriter->addDocument(Object(Zend_Search_Lucene_Document)) #2 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene.php(1410): Zend_Search_Lucene_Index_Writer->addDocument(Object(Zend_Search_Lucene_Document)) #3 /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/AOD_Index.php(310): Zend_Search_Lucene->addDocument(Object(Zend_Search_Lucene_Document)) #4 /home/admin/domains/grupo-omnimedia.com/public in /home/admin/domains/grupo-omnimedia.com/public_html/suitecrm/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php on line 222 #### Actual Behavior   #### Possible Fix  #### Steps to Reproduce   1. create a new TARGET or TARGETS LIST 2. or too create a new CAMPAING 3. 4. #### Context   #### Your Environment  * SuiteCRM Version used: 7.10.7 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): all browser * Environment name and version (e.g. MySQL, PHP 7): PHP7 mysql * Operating System and version (e.g Ubuntu 16.04): Centos ![screenshot_1](https://user-images.githubusercontent.com/40229134/41667413-39659790-74ad-11e8-8dcf-d3e2c2e6f732.jpg) ![screenshot_2](https://user-images.githubusercontent.com/40229134/41667414-39885a14-74ad-11e8-8ea0-574105813ce6.jpg) ![screenshot_3](https://user-images.githubusercontent.com/40229134/41667415-39d6c47e-74ad-11e8-961a-8df536605bb0.jpg) ![screenshot_4](https://user-images.githubusercontent.com/40229134/41667416-3a0713b8-74ad-11e8-9e0e-b6f8d844e1e3.jpg) ![screenshot_5](https://user-images.githubusercontent.com/40229134/41667418-3a451e92-74ad-11e8-9ac4-701b872cb250.jpg)

deekerman

2026-02-20 16:01:55 -05:00

closed this issue
added the
Status: Requires Updates
label

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 20, 2018):

The Campaigns option has many errors and it is impossible to create a new complete NEWLETTER CAMPAIGN.

@maverikmaverik commented on GitHub (Jun 20, 2018): The Campaigns option has many errors and it is impossible to create a new complete NEWLETTER CAMPAIGN.

deekerman commented

2026-02-20 16:01:58 -05:00

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@Dillon-Brown commented on GitHub (Jun 20, 2018):

Hi @maverikmaverik, iconv is a PHP extension. You just need to uncomment it in your php.ini.

@Dillon-Brown commented on GitHub (Jun 20, 2018): Hi @maverikmaverik, iconv is a PHP extension. You just need to uncomment it in your php.ini.

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 21, 2018):

I have php7 and the php iconv extension is installed so I miss that error, it has to be for another reason.

@maverikmaverik commented on GitHub (Jun 21, 2018): I have php7 and the php iconv extension is installed so I miss that error, it has to be for another reason.

deekerman commented

2026-02-20 16:01:58 -05:00

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@pgorod commented on GitHub (Jun 21, 2018):

Cam you please go in Admin / Diagnostic tool and run phpinfo() from there?

This will let you examine the effective modules being loaded, because sometimes things are configured in one php.ini but it is not the correct one, and this helps to determine exactly what is loaded.

@pgorod commented on GitHub (Jun 21, 2018): Cam you please go in `Admin / Diagnostic tool` and run `phpinfo()` from there? This will let you examine the effective modules being loaded, because sometimes things are configured in one php.ini but it is not the correct one, and this helps to determine exactly what is loaded.

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 21, 2018):

All ok

@maverikmaverik commented on GitHub (Jun 21, 2018): All ok ![screenshot_2](https://user-images.githubusercontent.com/40229134/41722380-aba476d0-7568-11e8-9464-0a05bbd9fc36.jpg)

deekerman commented

2026-02-20 16:01:58 -05:00

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@pgorod commented on GitHub (Jun 21, 2018):

You have to click the "Download diagnostic file" at the bottom, download it, unzip it, open phpinfo output in a web browser, examine your effective loaded modules.

You should untick all those other diagnostics and ask just for phpinfo.

@pgorod commented on GitHub (Jun 21, 2018): You have to click the "Download diagnostic file" at the bottom, download it, unzip it, open phpinfo output in a web browser, examine your effective loaded modules. You should untick all those other diagnostics and ask just for phpinfo.

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 21, 2018):

php7 iconv is by default,

You don't have to install the extension to part because it is already included in php7

@maverikmaverik commented on GitHub (Jun 21, 2018): php7 iconv is by default, You don't have to install the extension to part because it is already included in php7

deekerman commented

2026-02-20 16:01:58 -05:00

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@pgorod commented on GitHub (Jun 21, 2018):

I know that, but you say you're getting Fatal error: Uncaught Error: Call to undefined function iconv() which seems to suggest otherwise. You're not the only person on the Internet with this incoherence on PHP 7.0.

I'm trying to help you but if you feel you have a better way of diagnosing the problem, go ahead, explore it, and then tell us the results.

@pgorod commented on GitHub (Jun 21, 2018): I know that, but you say you're getting `Fatal error: Uncaught Error: Call to undefined function iconv()` which seems to suggest otherwise. You're not the only person on the Internet with this incoherence on PHP 7.0. I'm trying to help you but if you feel you have a better way of diagnosing the problem, go ahead, explore it, and then tell us the results.

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 22, 2018):

Thank you for your help, because all I want is to make this suiteCRM work that is giving me many problems, so all the help is small and I am very grateful.

I have spoken with the systems team and they have told me that iconv in version php7 is included and they have confirmed that is installed.

I do not know what it could be...

@maverikmaverik commented on GitHub (Jun 22, 2018): Thank you for your help, because all I want is to make this **suiteCRM** work that is giving me many problems, so all the help is small and I am very grateful. I have spoken with the systems team and they have told me that iconv in version php7 is included and they have confirmed that is installed. I do not know what it could be...

deekerman commented

2026-02-20 16:01:58 -05:00

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@mattlorimer commented on GitHub (Jun 22, 2018):

Either your iconv is not enable and/or not installed or there is something wrong with your setup,
but if your are not using the AOD search functionality, just go to Admin->AOD Settings and disable AOD

@mattlorimer commented on GitHub (Jun 22, 2018): Either your iconv is not enable and/or not installed or there is something wrong with your setup, but if your are not using the AOD search functionality, just go to Admin->AOD Settings and disable AOD

deekerman commented

2026-02-20 16:01:58 -05:00

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@maverikmaverik commented on GitHub (Jun 22, 2018):

Disabled AOD

At the moment no error.

Thank you

@maverikmaverik commented on GitHub (Jun 22, 2018): Disabled AOD ![screenshot_9](https://user-images.githubusercontent.com/40229134/41768781-8797ed8a-760d-11e8-8335-a94f7ec53416.jpg) At the moment no error. Thank you