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Multiple bounce handling problems #3408

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opened 2026-02-20 16:05:02 -05:00 by deekerman · 4 comments

deekerman commented

2026-02-20 16:05:02 -05:00

Owner

Originally created by @lazka on GitHub (Nov 19, 2018).

Issue

Imported bounce emails are not always linked with the campaign logs
Imported bounce emails are not detected as hard bounces
Marking emails as invalid based on hard bounces doesn't work

Related issues: #5980, #5898, #1578

Expected Behavior

When SuiteCRM fetches a bounce email over IMAP it should show up in the
campaign stats and on hard bounces it should mark the email as invalid.

Actual Behavior

Even though there is a proper bounce email imported it doesn't show up in the
campaign stats and on hard bounces the email address isn't marked as invalid.

Possible Fix

I've opened the PR #6505 to fix this

Steps to Reproduce

Set up bounce handling in SuiteCRM
Create campaign and add a contact with a non-existing email address
Send a campaign email
Watch the bounce inbox and wait until the email is read
Check the the campaign stats

Your Environment

SuiteCRM Version used: 7.10.10
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 63
Environment name and version (e.g. MySQL, PHP 7): PHP7.2
Operating System and version (e.g Ubuntu 16.04): CentOS 7

Originally created by @lazka on GitHub (Nov 19, 2018). #### Issue * Imported bounce emails are not always linked with the campaign logs * Imported bounce emails are not detected as hard bounces * Marking emails as invalid based on hard bounces doesn't work Related issues: #5980, #5898, #1578 #### Expected Behavior When SuiteCRM fetches a bounce email over IMAP it should show up in the campaign stats and on hard bounces it should mark the email as invalid. #### Actual Behavior Even though there is a proper bounce email imported it doesn't show up in the campaign stats and on hard bounces the email address isn't marked as invalid. #### Possible Fix I've opened the PR #6505 to fix this #### Steps to Reproduce 1. Set up bounce handling in SuiteCRM 2. Create campaign and add a contact with a non-existing email address 3. Send a campaign email 4. Watch the bounce inbox and wait until the email is read 5. Check the the campaign stats #### Your Environment * SuiteCRM Version used: 7.10.10 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 63 * Environment name and version (e.g. MySQL, PHP 7): PHP7.2 * Operating System and version (e.g Ubuntu 16.04): CentOS 7

deekerman

2026-02-20 16:05:02 -05:00

closed this issue
added the
Type: Bug

Status:Fix Proposed

Priority:Important

Area: Emails
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deekerman commented

2026-02-20 16:05:04 -05:00

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@samus-aran commented on GitHub (Nov 30, 2018):

Ideally you would relate the PR to close all the other (now) duplicate issues without having to create this new one.
I'll mark the other issues are duplicates and this supersedes this. Thanks for the contribution!

@samus-aran commented on GitHub (Nov 30, 2018): Ideally you would relate the PR to close all the other (now) duplicate issues without having to create this new one. I'll mark the other issues are duplicates and this supersedes this. Thanks for the contribution!

deekerman commented

2026-02-20 16:05:04 -05:00

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@lazka commented on GitHub (Nov 30, 2018):

Ideally you would relate the PR to close all the other (now) duplicate issues without having to create this new one.

OK, I'll do that in the future!

@lazka commented on GitHub (Nov 30, 2018): > Ideally you would relate the PR to close all the other (now) duplicate issues without having to create this new one. OK, I'll do that in the future!

deekerman commented

2026-02-20 16:05:04 -05:00

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@personman commented on GitHub (May 9, 2019):

What's the current status of this, @lazka? Do you expect your fixes to be merged soon? If not, do you have a fork with this merged in? Thanks!

@personman commented on GitHub (May 9, 2019): What's the current status of this, @lazka? Do you expect your fixes to be merged soon? If not, do you have a fork with this merged in? Thanks!

deekerman commented

2026-02-20 16:05:04 -05:00

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Owner

@lazka commented on GitHub (May 9, 2019):

I don't know the merge-status of this, but the SuiteCRM devs have been very active in getting my proposed fixes merged so far, so I'm hopeful :)

btw. you can append ".patch" to the PR url to get a git patch file you can apply locally (with git am for example): https://github.com/salesagility/SuiteCRM/pull/6505.patch

@lazka commented on GitHub (May 9, 2019): I don't know the merge-status of this, but the SuiteCRM devs have been very active in getting my proposed fixes merged so far, so I'm hopeful :) btw. you can append ".patch" to the PR url to get a git patch file you can apply locally (with `git am` for example): https://github.com/salesagility/SuiteCRM/pull/6505.patch