campaign page failure/imapfactory #3524

New issue

Closed

opened 2026-02-20 16:06:27 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-20 16:06:27 -05:00

Owner

Originally created by @heytimc on GitHub (Jan 23, 2019).

Issue

Campaign "Set up Email" page (and other related campaign pages) is blank after upgrading to 7.11.0

Actual Behavior

Apache log reports:
PHP Fatal error: Uncaught Error: Class 'ImapHandlerFactory' not found in /var/www/html/crm/modules/Campaigns/WizardEmailSetup.php:182
Stack trace:
#0 /var/www/html/crm/include/MVC/View/SugarView.php(832): include_once()
#1 /var/www/html/crm/modules/Campaigns/views/view.classic.php(78): SugarView->includeClassicFile('modules/Campaig...')
#2 /var/www/html/crm/include/MVC/View/SugarView.php(226): CampaignsViewClassic->display()
#3 /var/www/html/crm/include/MVC/Controller/SugarController.php(432): SugarView->process()
#4 /var/www/html/crm/include/MVC/Controller/SugarController.php(375): SugarController->processView()
#5 /var/www/html/crm/include/MVC/SugarApplication.php(109): SugarController->execute()
#6 /var/www/html/crm/index.php(52): SugarApplication->execute()
#7 {main}
thrown in /var/www/html/crm/modules/Campaigns/WizardEmailSetup.php on line 182, referer: XXXXXXXX

Steps to Reproduce

Install brand new 7.11.0 or 7.10.12 SuiteCRM
Log in
Go to Campaigns page
Click "Set up Email" on the left

Context

Completely unable to use campaign email system beyond configuration of a campaign

Your Environment

SuiteCRM 7.11.0
Sugar Version 6.5.25 (Build 344)
CentOS Linux release 7.6.1810 (Core)
Server version: Apache/2.4.6 (CentOS)
PHP 7.0.33 (cli) (built: Jan 9 2019 14:57:19) ( NTS )
mysql Ver 15.1 Distrib 10.3.12-MariaDB, for Linux (x86_64) using readline 5.1
Problem seen in all browsers; its a server-side issue

Originally created by @heytimc on GitHub (Jan 23, 2019). #### Issue Campaign "Set up Email" page (and other related campaign pages) is blank after upgrading to 7.11.0 #### Actual Behavior Apache log reports: PHP Fatal error: Uncaught Error: Class 'ImapHandlerFactory' not found in /var/www/html/crm/modules/Campaigns/WizardEmailSetup.php:182 Stack trace: #0 /var/www/html/crm/include/MVC/View/SugarView.php(832): include_once() #1 /var/www/html/crm/modules/Campaigns/views/view.classic.php(78): SugarView->includeClassicFile('modules/Campaig...') #2 /var/www/html/crm/include/MVC/View/SugarView.php(226): CampaignsViewClassic->display() #3 /var/www/html/crm/include/MVC/Controller/SugarController.php(432): SugarView->process() #4 /var/www/html/crm/include/MVC/Controller/SugarController.php(375): SugarController->processView() #5 /var/www/html/crm/include/MVC/SugarApplication.php(109): SugarController->execute() #6 /var/www/html/crm/index.php(52): SugarApplication->execute() #7 {main} thrown in /var/www/html/crm/modules/Campaigns/WizardEmailSetup.php on line 182, referer: XXXXXXXX #### Steps to Reproduce 1. Install brand new 7.11.0 or 7.10.12 SuiteCRM 2. Log in 3. Go to Campaigns page 4. Click "Set up Email" on the left #### Context Completely unable to use campaign email system beyond configuration of a campaign #### Your Environment SuiteCRM 7.11.0 Sugar Version 6.5.25 (Build 344) CentOS Linux release 7.6.1810 (Core) Server version: Apache/2.4.6 (CentOS) PHP 7.0.33 (cli) (built: Jan 9 2019 14:57:19) ( NTS ) mysql Ver 15.1 Distrib 10.3.12-MariaDB, for Linux (x86_64) using readline 5.1 Problem seen in all browsers; its a server-side issue