Fail to create mail record / editviewdefs.php] is missing #3573

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opened 2026-02-20 16:07:09 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:07:09 -05:00

Owner

Originally created by @3dsup on GitHub (Feb 14, 2019).

Hello
I have clean install of SUITECRM
Version 7.11.1
Sugar Version 6.5.25 (Build 344)
and I have the following problem with suitecrm:

------ If I go to emails from any menu--------------

EMAILS
You currently have no records saved. CREATE or Import one now. ---- This all seem correct so far

--------- This all seem correct so far, but when I press CREATE -------------------

Error: File [modules/Home/metadata/editviewdefs.php] is missing. Unable to create because no corresponding HTML file was found.

------------If I press Import---------------

Imports aren't set up for this module type
Try Again

I have checked the info posted here http://github.com/salesagility/SuiteCRM/issues/6767
but didn't really found any solution that works for me
I am running

PHP Version 7.2.14

System Linux s 3.10.0-957.5.1.el7.x86_64 #1 SMP Fri Feb 1 14:54:57 UTC 2019 x86_64
Build Date Jan 20 2019 00:19:35
Configure Command './configure' '--prefix=/opt/alt/php-fpm72/usr' '--with-config-file-path=/opt/alt/php-fpm72/usr/php' '--with-config-file-scan-dir=/opt/alt/php-fpm72/usr/php/php.d' '--with-zlib=/usr' '--enable-mbstring' '--enable-zip' '--enable-bcmath' '--enable-pcntl' '--enable-ftp' '--enable-exif' '--enable-calendar' '--enable-sysvmsg' '--enable-sysvsem' '--enable-sysvshm' '--enable-wddx' '--with-tidy' '--with-curl' '--with-iconv' '--with-gmp' '--with-pspell' '--with-gd' '--with-jpeg-dir=/usr' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--enable-gd-native-ttf' '--enable-gd-jis-conv' '--with-zlib-dir=/usr' '--with-xpm-dir=/usr' '--with-openssl' '--with-pdo-mysql=mysqlnd' '--with-gettext=/usr' '--with-bz2=/usr' '--with-recode=/usr' '--with-mysqli' '--enable-soap' '--enable-phar' '--with-xsl' '--with-xmlrpc' '--with-kerberos' '--enable-posix' '--enable-sockets' '--with-pcre-regex' '--with-libdir=lib64' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--enable-intl' '--with-icu-dir=/usr' '--enable-fpm' '--enable-opcache'
Server API FPM/FastCGI
Virtual Directory Support disabled
Configuration File (php.ini) Path /opt/alt/php-fpm72/usr/php
Loaded Configuration File /opt/alt/php-fpm72/usr/php/php.ini
Scan this dir for additional .ini files /opt/alt/php-fpm72/usr/php/php.d
Additional .ini files parsed /opt/alt/php-fpm72/usr/php/php.d/apcu.ini, /opt/alt/php-fpm72/usr/php/php.d/ioncube.ini, /opt/alt/php-fpm72/usr/php/php.d/opcache.ini
PHP API 20170718
PHP Extension 20170718
Zend Extension 320170718
Zend Extension Build API320170718,NTS
PHP Extension Build API20170718,NTS
Debug Build no
Thread Safety disabled
Zend Signal Handling enabled
Zend Memory Manager enabled
Zend Multibyte Support provided by mbstring
IPv6 Support enabled
DTrace Support disabled
Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip, upload
Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, tls, tlsv1.0, tlsv1.1, tlsv1.2
Registered Stream Filters zlib., bzip2., convert.iconv., string.rot13, string.toupper, string.tolower, string.strip_tags, convert., consumed, dechunk
Zend logo This program makes use of the Zend Scripting Language Engine:
Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies
with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.2.4, Copyright (c) 2002-2018, by ionCube Ltd.
with Zend OPcache v7.2.14, Copyright (c) 1999-2018, by Zend Technologies
Configuration
apcu
APCu Support Enabled
Version 5.1.12
APCu Debugging Disabled
MMAP Support Enabled
MMAP File Mask no value
Serialization Support php
Build Date Jan 20 2019 00:22:05
Directive Local Value Master Value
apc.coredump_unmap Off Off
apc.enable_cli Off Off
apc.enabled On On
apc.entries_hint 4096 4096
apc.gc_ttl 3600 3600
apc.mmap_file_mask no value no value
apc.preload_path no value no value
apc.serializer php php
apc.shm_segments 1 1
apc.shm_size 32M 32M
apc.slam_defense On On
apc.smart 0 0
apc.ttl 0 0
apc.use_request_time On On
apc.writable /tmp /tmp
bcmath
BCMath support enabled
Directive Local Value Master Value
bcmath.scale 0 0
bz2
BZip2 Support Enabled
Stream Wrapper support compress.bzip2://
Stream Filter support bzip2.decompress, bzip2.compress
BZip2 Version 1.0.6, 6-Sept-2010
calendar
Calendar support enabled
cgi-fcgi
php-fpm active

-----------I believe the problem is in the suiteCRM code or the missing files are missing for real. I am not code writer but if someone is willing to help I will implement some changes if that would be the solution or if there would be update that would fix this issue if it's common I will wait for it

Thank you

Originally created by @3dsup on GitHub (Feb 14, 2019). Hello I have clean install of SUITECRM Version 7.11.1 Sugar Version 6.5.25 (Build 344) and I have the following problem with suitecrm: ------ If I go to emails from any menu-------------- EMAILS You currently have no records saved. CREATE or Import one now. ---- This all seem correct so far --------- This all seem correct so far, but when I press CREATE ------------------- Error: File [modules/Home/metadata/editviewdefs.php] is missing. Unable to create because no corresponding HTML file was found. ------------If I press Import--------------- Imports aren't set up for this module type Try Again ---------------------------------------------- I have checked the info posted here http://github.com/salesagility/SuiteCRM/issues/6767 but didn't really found any solution that works for me I am running PHP Version 7.2.14 System Linux s 3.10.0-957.5.1.el7.x86_64 #1 SMP Fri Feb 1 14:54:57 UTC 2019 x86_64 Build Date Jan 20 2019 00:19:35 Configure Command './configure' '--prefix=/opt/alt/php-fpm72/usr' '--with-config-file-path=/opt/alt/php-fpm72/usr/php' '--with-config-file-scan-dir=/opt/alt/php-fpm72/usr/php/php.d' '--with-zlib=/usr' '--enable-mbstring' '--enable-zip' '--enable-bcmath' '--enable-pcntl' '--enable-ftp' '--enable-exif' '--enable-calendar' '--enable-sysvmsg' '--enable-sysvsem' '--enable-sysvshm' '--enable-wddx' '--with-tidy' '--with-curl' '--with-iconv' '--with-gmp' '--with-pspell' '--with-gd' '--with-jpeg-dir=/usr' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--enable-gd-native-ttf' '--enable-gd-jis-conv' '--with-zlib-dir=/usr' '--with-xpm-dir=/usr' '--with-openssl' '--with-pdo-mysql=mysqlnd' '--with-gettext=/usr' '--with-bz2=/usr' '--with-recode=/usr' '--with-mysqli' '--enable-soap' '--enable-phar' '--with-xsl' '--with-xmlrpc' '--with-kerberos' '--enable-posix' '--enable-sockets' '--with-pcre-regex' '--with-libdir=lib64' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--enable-intl' '--with-icu-dir=/usr' '--enable-fpm' '--enable-opcache' Server API FPM/FastCGI Virtual Directory Support disabled Configuration File (php.ini) Path /opt/alt/php-fpm72/usr/php Loaded Configuration File /opt/alt/php-fpm72/usr/php/php.ini Scan this dir for additional .ini files /opt/alt/php-fpm72/usr/php/php.d Additional .ini files parsed /opt/alt/php-fpm72/usr/php/php.d/apcu.ini, /opt/alt/php-fpm72/usr/php/php.d/ioncube.ini, /opt/alt/php-fpm72/usr/php/php.d/opcache.ini PHP API 20170718 PHP Extension 20170718 Zend Extension 320170718 Zend Extension Build API320170718,NTS PHP Extension Build API20170718,NTS Debug Build no Thread Safety disabled Zend Signal Handling enabled Zend Memory Manager enabled Zend Multibyte Support provided by mbstring IPv6 Support enabled DTrace Support disabled Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip, upload Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, tls, tlsv1.0, tlsv1.1, tlsv1.2 Registered Stream Filters zlib.*, bzip2.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk Zend logo This program makes use of the Zend Scripting Language Engine: Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v10.2.4, Copyright (c) 2002-2018, by ionCube Ltd. with Zend OPcache v7.2.14, Copyright (c) 1999-2018, by Zend Technologies Configuration apcu APCu Support Enabled Version 5.1.12 APCu Debugging Disabled MMAP Support Enabled MMAP File Mask no value Serialization Support php Build Date Jan 20 2019 00:22:05 Directive Local Value Master Value apc.coredump_unmap Off Off apc.enable_cli Off Off apc.enabled On On apc.entries_hint 4096 4096 apc.gc_ttl 3600 3600 apc.mmap_file_mask no value no value apc.preload_path no value no value apc.serializer php php apc.shm_segments 1 1 apc.shm_size 32M 32M apc.slam_defense On On apc.smart 0 0 apc.ttl 0 0 apc.use_request_time On On apc.writable /tmp /tmp bcmath BCMath support enabled Directive Local Value Master Value bcmath.scale 0 0 bz2 BZip2 Support Enabled Stream Wrapper support compress.bzip2:// Stream Filter support bzip2.decompress, bzip2.compress BZip2 Version 1.0.6, 6-Sept-2010 calendar Calendar support enabled cgi-fcgi php-fpm active -----------I believe the problem is in the suiteCRM code or the missing files are missing for real. I am not code writer but if someone is willing to help I will implement some changes if that would be the solution or if there would be update that would fix this issue if it's common I will wait for it Thank you

deekerman

2026-02-20 16:07:09 -05:00

closed this issue
added the
Type: Bug

Priority:Moderate

Area: Emails
labels

deekerman commented

2026-02-20 16:07:11 -05:00

Author

Owner

@Dillon-Brown commented on GitHub (Feb 15, 2019):

Hi @3dsup, this is an issue but it shouldn't actually effect anything aside from showing this message. When you have an inbound email account setup then you will no longer see the "CREATE or import now" option and will instead see a list-view populated with emails.

This is happening as a standard list-view expects you to be able to create/import records with an edit view but you obviously can't create/send emails until you have a mail account setup.

@Dillon-Brown commented on GitHub (Feb 15, 2019): Hi @3dsup, this is an issue but it shouldn't actually effect anything aside from showing this message. When you have an inbound email account setup then you will no longer see the "CREATE or import now" option and will instead see a list-view populated with emails. This is happening as a standard list-view expects you to be able to create/import records with an edit view but you obviously can't create/send emails until you have a mail account setup.

deekerman commented

2026-02-20 16:07:11 -05:00

Author

Owner

@3dsup commented on GitHub (Feb 17, 2019):

Yes it is all working now.
It seem like bug, yes.
Thank you!

@3dsup commented on GitHub (Feb 17, 2019): Yes it is all working now. It seem like bug, yes. Thank you!