Copying a template doesn't copy the variables #4231

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opened 2026-02-20 16:15:12 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:15:12 -05:00

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Originally created by @jgramp on GitHub (Feb 29, 2020).

Issue

I would expect variables to come across when I copy a email marketing template, but if not, I would at least expect the links not to come over, as they insinnuate that the variables are there and the links will work, although they are in fact broken, due to the missing variables.

Expected Behavior

Copy an email marketing template.
The variables from the copied template appear in the new template.
The links to the variables remain in the email text.

Actual Behavior

Copy an email marketing template.
The variables from the copied template DO NOT appear in the new template.
The links to the variables remain in the email text.

Possible Fix

Copy across the variables into the new template.

Steps to Reproduce

Copy an email marketing template.
The variables from the copied template DO NOT appear in the new template.
The links to the variables remain in the email text.

Context

Your Environment

Suite CRM Version 7.11.10
Sugar Version 6.5.25 (Build 344)
Chrome Version 80.0.3987.122 (Official Build) (64-bit)
MySQL, PHP 7

Originally created by @jgramp on GitHub (Feb 29, 2020).    #### Issue  I would expect variables to come across when I copy a email marketing template, but if not, I would at least expect the links not to come over, as they insinnuate that the variables are there and the links will work, although they are in fact broken, due to the missing variables.  #### Expected Behavior  1. Copy an email marketing template. 2. The variables from the copied template appear in the new template. 3. The links to the variables remain in the email text. #### Actual Behavior   1. Copy an email marketing template. 2. The variables from the copied template DO NOT appear in the new template. 3. The links to the variables remain in the email text. #### Possible Fix  Copy across the variables into the new template. #### Steps to Reproduce   1. Copy an email marketing template. 2. The variables from the copied template DO NOT appear in the new template. 3. The links to the variables remain in the email text. #### Context   #### Your Environment  Suite CRM Version 7.11.10 Sugar Version 6.5.25 (Build 344) Chrome Version 80.0.3987.122 (Official Build) (64-bit) MySQL, PHP 7

deekerman added the

Area: Emails:Templates

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2026-02-20 16:15:12 -05:00

deekerman commented

2026-02-20 16:15:14 -05:00

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@SohanTirpude commented on GitHub (Apr 1, 2020):

Hi @jgramp, @Mac-Rae, can you provide exact steps to reproduce this issue? I am not able to follow the steps you provided above. I mean exact which module to choose, which email template you chose and what exact actions you performed. I hope you won't mind me asking this question.

@SohanTirpude commented on GitHub (Apr 1, 2020): Hi @jgramp, @Mac-Rae, can you provide exact steps to reproduce this issue? I am not able to follow the steps you provided above. I mean exact which module to choose, which email template you chose and what exact actions you performed. I hope you won't mind me asking this question.

deekerman commented

2026-02-20 16:15:14 -05:00

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@jgramp commented on GitHub (Apr 23, 2020):

Hi @ChangezKhan,

To replicate this error, log in to Suite CRM and go to:

Campaigns > Create campaign > Email
Name it and click Next
Select the test target list (or others, or none at all) and click Next
At this point any existing template you choose to use or copy behave the same way. The tracker URLs do not populate, so the links in the template are all broken.

So for example, if you copy an existing template and choose the template to copy from the Email Template drop down list and click Save. Then click on the Tracker URLs list you will see it is empty. Then if you go down to the email text and click Tools > Source code you will see the links referring to the non existent tracker items:
E.g. <a href="%7BOne%20Tracker%20Link%7D">One Tracker Link Example</a>

So when you go to test your email campaign in the later steps and in your email client you click on the links, they are all broken, because they reference non existent tracker URLs. The only way to get them working again that I have found is to manually recreate them again, one by one and then re-insert them into the email template.

@jgramp commented on GitHub (Apr 23, 2020): Hi @ChangezKhan, To replicate this error, log in to Suite CRM and go to: 1. Campaigns > Create campaign > Email 2. Name it and click Next 3. Select the test target list (or others, or none at all) and click Next 4. At this point any existing template you choose to use or copy behave the same way. The tracker URLs do not populate, so the links in the template are all broken. So for example, if you copy an existing template and choose the template to copy from the Email Template drop down list and click Save. Then click on the Tracker URLs list you will see it is empty. Then if you go down to the email text and click Tools > Source code you will see the links referring to the non existent tracker items: `E.g. <a href="%7BOne%20Tracker%20Link%7D">One Tracker Link Example</a>` So when you go to test your email campaign in the later steps and in your email client you click on the links, they are all broken, because they reference non existent tracker URLs. The only way to get them working again that I have found is to manually recreate them again, one by one and then re-insert them into the email template.