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Case update texts. Some characters are removed #4318

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opened 2026-02-20 16:16:10 -05:00 by deekerman · 3 comments

deekerman commented

2026-02-20 16:16:10 -05:00

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Originally created by @QuickCRM on GitHub (Jun 9, 2020).

Issue

In a case, enter the following in Update text:

<Chemin>\<N°Ticket>\.*

What is saved is

\\*

Expected Behavior

The complete text should be saved

Actual Behavior

Possible Fix

Steps to Reproduce

Try that on https://demo.suiteondemand.com

Context

Your Environment

SuiteCRM Version used: 7.8, 7.10, 7.11
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)):
Environment name and version (e.g. MySQL, PHP 7):
Operating System and version (e.g Ubuntu 16.04):

Originally created by @QuickCRM on GitHub (Jun 9, 2020).    #### Issue  In a case, enter the following in Update text: ``` <Chemin>\<N°Ticket>\.* ``` What is saved is ``` \\* ```  #### Expected Behavior  The complete text should be saved #### Actual Behavior   #### Possible Fix  #### Steps to Reproduce   1. Try that on https://demo.suiteondemand.com #### Context   #### Your Environment  * SuiteCRM Version used: 7.8, 7.10, 7.11 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): * Environment name and version (e.g. MySQL, PHP 7): * Operating System and version (e.g Ubuntu 16.04):

deekerman added the

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2026-02-20 16:16:10 -05:00

deekerman commented

2026-02-20 16:16:10 -05:00

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@Mac-Rae commented on GitHub (Jun 10, 2020):

Hi @QuickCRM,

This issue has been confirmed to exist and is replicable in the latest 7.10.x version.

Not sure how this would be fixed as I assume its the HTML stripper removing the < > symbols assuming there tags but good to note ether way.

Thanks 👍

@Mac-Rae commented on GitHub (Jun 10, 2020): Hi @QuickCRM, This issue has been confirmed to exist and is replicable in the latest 7.10.x version. Not sure how this would be fixed as I assume its the HTML stripper removing the < > symbols assuming there tags but good to note ether way. Thanks :+1:

deekerman commented

2026-02-20 16:16:10 -05:00

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@QuickCRM commented on GitHub (Jun 10, 2020):

Hi @Mac-Rae,

Yes I guess it's due to HTML cleanup but I see absolutely no reason why that would be removed.
That's a real problem and there is no valid reason I can give to our SuiteCRM users

@QuickCRM commented on GitHub (Jun 10, 2020): Hi @Mac-Rae, Yes I guess it's due to HTML cleanup but I see absolutely no reason why that would be removed. That's a real problem and there is no valid reason I can give to our SuiteCRM users

deekerman commented

2026-02-20 16:16:11 -05:00

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@pgorod commented on GitHub (Jun 10, 2020):

I've been investigating this (the generic problem with clean-ups) and I will post something with a proposal soon. We're simply not doing clean-up right, all over, and it's been bugging us a lot (pun intended).

Meanwhile the way forward for these smaller instances of the problem is to make the code use the data from the RAW_REQUEST instead of the _REQUEST. Then make sure you do some HTML clean-up before outputting it onto the screen, and that's it.

@pgorod commented on GitHub (Jun 10, 2020): I've been investigating this (the generic problem with clean-ups) and I will post something with a proposal soon. We're simply not doing clean-up right, all over, and it's been _bugging_ us a lot (pun intended). Meanwhile the way forward for these smaller instances of the problem is to make the code use the data from the RAW_REQUEST instead of the _REQUEST. Then make sure you do some HTML clean-up before outputting it onto the screen, and that's it.