Email Templates not populating Body of email (after 7.10.27 to 7.10.29 upgrade) #4459

New issue

Open

opened 2026-02-20 16:17:45 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 16:17:45 -05:00

Owner

Originally created by @evgu on GitHub (Dec 7, 2020).

Issue

Following a 7.10.27 to 7.10.29 upgrade, when drafting an email from an email template, the body text of the email remains blank.

Expected Behavior

The body text of the email is updated from the email template.

Actual Behavior

Body of email remains blank. (email template has a predefined body text)

Possible Fix

Suspecting that some code change between 7.10.27 to 7.10.29 broke this.

Steps to Reproduce

Start a new email in SuiteCRM (e.g. under a lead)
Select email template to use to populate the email.
Email template popultes only the Subject. Body remains blank.

Context

Slows down business operations as email sending is not streamlined.

Your Environment

SuiteCRM: v7.10.29
Safari 14.0.1
Environment: PHP 7.3.25, MySQL 5.6.50
OS: CentOS 7.9.2009

Originally created by @evgu on GitHub (Dec 7, 2020). #### Issue Following a 7.10.27 to 7.10.29 upgrade, when drafting an email from an email template, the body text of the email remains blank. #### Expected Behavior The body text of the email is updated from the email template. #### Actual Behavior Body of email remains blank. (email template has a predefined body text) #### Possible Fix Suspecting that some code change between 7.10.27 to 7.10.29 broke this. #### Steps to Reproduce 1. Start a new email in SuiteCRM (e.g. under a lead) 2. Select email template to use to populate the email. 3. Email template popultes only the Subject. Body remains blank. #### Context Slows down business operations as email sending is not streamlined. #### Your Environment  * SuiteCRM: v7.10.29 * Safari 14.0.1 * Environment: PHP 7.3.25, MySQL 5.6.50 * OS: CentOS 7.9.2009