JotPad Dashlet clearing text wher \ is in text #4579

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opened 2026-02-20 16:19:59 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-20 16:19:59 -05:00

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Originally created by @gody01 on GitHub (Jun 23, 2021).

If text in JotPad dashleds contains backslash (\), all text is lost on "save"

There was reported issues before:

Issue

If \ is added to text in JotPad, complete text is deleted instead of saved:

https://www.gody.si/suitecrm-issue/

Expected Behavior

Text should be saved, regardles of data enetere in text box...

Actual Behavior

Text are cleared.

Possible Fix

On mentioned previous reports fixes were proposed in modules/Home/Dashlets/JotPadDashlet/JotPadDashletScript.tpl
Tried on 7.11.8 and sort of works.
In 7.11.20 something major changed int that file (complete content changhed), so fix is no longer viable.

Steps to Reproduce

Video: https://www.gody.si/suitecrm-issue/

Context

customer lost data in JotPad ...

Lost of data shoule be high priority.

Your Environment

SuiteCRM Version used: 7.11.8 & 7.11.20
Browser name and version Chrome, FF, ...
Environment name and version MySQL, PHP 7
Operating System and version OpenSuSE Leap 15.2 & CentOS 7:

Originally created by @gody01 on GitHub (Jun 23, 2021). If text in JotPad dashleds contains backslash (\\), all text is lost on "save"  There was reported issues before: - https://community.suitecrm.com/t/major-bug-in-jotpad/30285/3 - https://github.com/salesagility/SuiteCRM/issues/65 - https://github.com/salesagility/SuiteCRM/issues/786 - https://github.com/salesagility/SuiteCRM/issues/1302 #### Issue  If \ is added to text in JotPad, complete text is deleted instead of saved: https://www.gody.si/suitecrm-issue/ #### Expected Behavior  Text should be saved, regardles of data enetere in text box... #### Actual Behavior  Text are cleared. #### Possible Fix  On mentioned previous reports fixes were proposed in modules/Home/Dashlets/JotPadDashlet/JotPadDashletScript.tpl Tried on 7.11.8 and sort of works. In 7.11.20 something major changed int that file (complete content changhed), so fix is no longer viable. #### Steps to Reproduce Video: https://www.gody.si/suitecrm-issue/ #### Context  customer lost data in JotPad ...  Lost of data shoule be high priority. #### Your Environment * SuiteCRM Version used: 7.11.8 & 7.11.20 * Browser name and version Chrome, FF, ... * Environment name and version MySQL, PHP 7 * Operating System and version OpenSuSE Leap 15.2 & CentOS 7:

deekerman added the

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2026-02-20 16:19:59 -05:00

deekerman commented

2026-02-20 16:20:01 -05:00

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@Dillon-Brown commented on GitHub (Jun 27, 2021):

Issue appears to have been introduced here: github.com/skrrp/SuiteCRM@0f0054c17d.

As a temporary solution, you should be able to escape the backslash like so: \\.

@Dillon-Brown commented on GitHub (Jun 27, 2021): Issue appears to have been introduced here: https://github.com/skrrp/SuiteCRM/commit/0f0054c17d5b74f79a3d3e5882c2106e18f9bff7. As a temporary solution, you should be able to escape the backslash like so: ```\\```.