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email templates: Mozaik removes images #4606

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opened 2026-02-20 16:20:29 -05:00 by deekerman · 6 comments

deekerman commented

2026-02-20 16:20:29 -05:00

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Originally created by @splendidinternet on GitHub (Aug 26, 2021).

Issue

I'm editing email attachments with Mozaik editor. I insert an image. I've tried both the image inserting button with upload and the direct HTML-Code with a linked image. The image is inserted and shown until saving.

Expected Behavior

The image should be shown after saving the email template.

Actual Behavior

The image is removed from the HTML. The HTML looks like this:

<img src="" alt="">

Possible Fix

Steps to Reproduce

Go to "Email Templates"
Edit an email template with Mozaik editor
Insert an image to the email template
Save the email template

Context

Your Environment

SuiteCRM Version used: 7.11.21
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 90.0.2 (64-Bit)
Environment name and version (e.g. MySQL, PHP 7): PHP 7.4.22
Operating System and version (e.g Ubuntu 16.04): Ubuntu 20.04

Originally created by @splendidinternet on GitHub (Aug 26, 2021).    #### Issue   I'm editing email attachments with Mozaik editor. I insert an image. I've tried both the image inserting button with upload and the direct HTML-Code with a linked image. The image is inserted and shown until saving. #### Expected Behavior  The image should be shown after saving the email template. #### Actual Behavior   The image is removed from the HTML. The HTML looks like this: ```html <img src="" alt=""> ``` #### Possible Fix  #### Steps to Reproduce   1. Go to "Email Templates" 2. Edit an email template with Mozaik editor 3. Insert an image to the email template 4. Save the email template #### Context   #### Your Environment  * SuiteCRM Version used: 7.11.21 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 90.0.2 (64-Bit) * Environment name and version (e.g. MySQL, PHP 7): PHP 7.4.22 * Operating System and version (e.g Ubuntu 16.04): Ubuntu 20.04

deekerman added the

Type: Bug

Priority:Important

Severity: Moderate

Area: Emails:Templates

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2026-02-20 16:20:29 -05:00

deekerman commented

2026-02-20 16:20:30 -05:00

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@tsmgeek commented on GitHub (Aug 26, 2021):

Seems very similar to my issue with AntiXSS being overzealous is stripping out "bad" stuff.

https://github.com/salesagility/SuiteCRM/issues/9240
https://github.com/salesagility/SuiteCRM/issues/9248

Can you check those tickets and see if it will resolve your issue.

@tsmgeek commented on GitHub (Aug 26, 2021): Seems very similar to my issue with AntiXSS being overzealous is stripping out "bad" stuff. https://github.com/salesagility/SuiteCRM/issues/9240 https://github.com/salesagility/SuiteCRM/issues/9248 Can you check those tickets and see if it will resolve your issue.

deekerman commented

2026-02-20 16:20:30 -05:00

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@splendidinternet commented on GitHub (Aug 27, 2021):

@tsmgeek Yes, the update of the AntiXSS has fixed the bug. I've created a pull request.

@splendidinternet commented on GitHub (Aug 27, 2021): @tsmgeek Yes, the update of the AntiXSS has fixed the bug. I've created a pull request.

deekerman commented

2026-02-20 16:20:31 -05:00

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Owner

@tsmgeek commented on GitHub (Aug 27, 2021):

Great, thanks for confirming.

@tsmgeek commented on GitHub (Aug 27, 2021): Great, thanks for confirming.

deekerman commented

2026-02-20 16:20:31 -05:00

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@timo-ecm2 commented on GitHub (Sep 8, 2021):

I have the same issue ( v7.11.21) with the TinyMCE editor. Instead of a picture I get this;

< src="https:/Specific-url-SuiteCRM-instance.nl/uploads/o_1ff25622h17jueoe1ecmfhj1a8p8.jpg" alt="" />

The results are the same after working with the option; Editor - Direct HTML.
I receive an e-mail with the result below, again no picture.

< src="https:/Specific-url-SuiteCRM-instance.nl/uploads/o_1ff25622h17jueoe1ecmfhj1a8p8.jpg" alt="" />

Great to see that "Update AntiXSS library" is a solution for this.

@timo-ecm2 commented on GitHub (Sep 8, 2021): I have the same issue ( v7.11.21) with the TinyMCE editor. Instead of a picture I get this; < src="https:/Specific-url-SuiteCRM-instance.nl/uploads/o_1ff25622h17jueoe1ecmfhj1a8p8.jpg" alt="" /> The results are the same after working with the option; Editor - Direct HTML. I receive an e-mail with the result below, again no picture. < src="https:/Specific-url-SuiteCRM-instance.nl/uploads/o_1ff25622h17jueoe1ecmfhj1a8p8.jpg" alt="" /> Great to see that "Update AntiXSS library" is a solution for this.

deekerman commented

2026-02-20 16:20:31 -05:00

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@SuiteBot commented on GitHub (Apr 14, 2022):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/version-7-12-2-email-template-builder-images-disapear/84640/2

@SuiteBot commented on GitHub (Apr 14, 2022): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/version-7-12-2-email-template-builder-images-disapear/84640/2

deekerman commented

2026-02-20 16:20:31 -05:00

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@SuiteBot commented on GitHub (Apr 20, 2022):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/email-template-issues/84627/5

@SuiteBot commented on GitHub (Apr 20, 2022): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/email-template-issues/84627/5