Blank notes are created when adding inline images to email templates #4728

New issue

Open

opened 2026-02-20 16:22:51 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-20 16:22:51 -05:00

Owner

Originally created by @Mac-Rae on GitHub (Feb 9, 2022).

Issue

Blank notes are created when adding inline images to email templates

don't ask about the really really really long name xD

Expected Behavior

The record should be hidden from public view or should contain a valid "emailattachment: name" title while linking to the document correctly.

Actual Behavior

It fails to do either and displays a blank record.

Steps to Reproduce

Create a new email template
Add an inline image by clicking insert in the edit box popup
Add any image and save
See that a new note exists with no title or attachment
Add an attachment and save
See that a new note exist with a title and attachment linked

Your Environment

SuiteCRM Version used: 7.12.3
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome Latest
Environment name and version (e.g. MySQL, PHP 7): MariaDB, PHP74
Operating System and version (e.g Ubuntu 16.04): Hosted Ubuntu 20.04, User Windows 10

Originally created by @Mac-Rae on GitHub (Feb 9, 2022).    #### Issue   Blank notes are created when adding inline images to email templates ![image](https://user-images.githubusercontent.com/45397629/153180411-546c0002-24e1-455d-8ce8-809ea2201613.png) ![image](https://user-images.githubusercontent.com/45397629/153180444-20b3aafb-d72f-4ba0-853b-ece53beff41d.png) *don't ask about the really really really long name xD* #### Expected Behavior  The record should be hidden from public view or should contain a valid "emailattachment: name" title while linking to the document correctly. #### Actual Behavior   It fails to do either and displays a blank record. #### Steps to Reproduce   1. Create a new email template 2. Add an inline image by clicking insert in the edit box popup 3. Add any image and save 4. See that a new note exists with no title or attachment 5. Add an attachment and save 6. See that a new note exist with a title and attachment linked #### Your Environment  * SuiteCRM Version used: 7.12.3 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome Latest * Environment name and version (e.g. MySQL, PHP 7): MariaDB, PHP74 * Operating System and version (e.g Ubuntu 16.04): Hosted Ubuntu 20.04, User Windows 10

deekerman added the

Type: Bug

Priority:Important

Area: Emails:Templates

labels

2026-02-20 16:22:51 -05:00

deekerman commented

2026-02-20 16:22:53 -05:00

Author

Owner

@SuiteBot commented on GitHub (Feb 9, 2022):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/system-auto-create-new-blank-note-record-after-insert-a-picture-in-email-template/83955/6

@SuiteBot commented on GitHub (Feb 9, 2022): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/system-auto-create-new-blank-note-record-after-insert-a-picture-in-email-template/83955/6