LDAP synced users cannot remote login #4751

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opened 2026-02-20 16:23:16 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:23:16 -05:00

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Originally created by @mr2017x on GitHub (Mar 17, 2022).

Hi,

on several use cases i face the issue, that ldap synced users doesn't seem to be able to login to suitecrm when not using the standard website (Api, Apps, Nextcloud SuiteCRM INtegration etc). With internal database users those problems aren't.

Version is from 7.x until now (7.12.5) (long duration)

Issue

Expected Behavior

Users which accounts are synced by an ldap/active directory backend should be able to login through api, apps, etc.

Actual Behavior

No authentication is possible (general failures, no results, wrong password)

Possible Fix

It seems as the backend procedure doesn't route the authentication in a proper way.

Steps to Reproduce

Use https://apps.nextcloud.com/apps/integration_suitecrm or many other apps, apis etc.

Context

simple and secure environment without several different user/password combinations. (one user one credential, extended sso)

Your Environment

SuiteCRM Version used: 7.7 (maybe) up until 7.12.5
Browser is various, doesn't matter
Environment name and version: as far as i could evaluate doesn't matter, nginx, php-fpm, mariadb
Operating System and version (e.g Ubuntu 16.04): Debian

Thanks in advance

Originally created by @mr2017x on GitHub (Mar 17, 2022). Hi, on several use cases i face the issue, that ldap synced users doesn't seem to be able to login to suitecrm when not using the standard website (Api, Apps, Nextcloud SuiteCRM INtegration etc). With internal database users those problems aren't. Version is from 7.x until now (7.12.5) (long duration) #### Issue Login should be possible as it is possible with ldap-backed users at standard login form of suitecrm #### Expected Behavior Users which accounts are synced by an ldap/active directory backend should be able to login through api, apps, etc. #### Actual Behavior No authentication is possible (general failures, no results, wrong password) #### Possible Fix It seems as the backend procedure doesn't route the authentication in a proper way. #### Steps to Reproduce Use https://apps.nextcloud.com/apps/integration_suitecrm or many other apps, apis etc. #### Context simple and secure environment without several different user/password combinations. (one user one credential, extended sso) #### Your Environment  * SuiteCRM Version used: 7.7 (maybe) up until 7.12.5 * Browser is various, doesn't matter * Environment name and version: as far as i could evaluate doesn't matter, nginx, php-fpm, mariadb * Operating System and version (e.g Ubuntu 16.04): Debian Thanks in advance

deekerman added the

Type:Suggestion

Area: API

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2026-02-20 16:23:16 -05:00

deekerman commented

2026-02-20 16:23:18 -05:00

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@samus-aran commented on GitHub (Jul 6, 2022):

HI @mr2017x This is a suggestion as we can not support third party integrations. Having a look at the Nextcloud integration I couldn't see where they identified that they support LDAP either. The assumption is that it doesn't.

@samus-aran commented on GitHub (Jul 6, 2022): HI @mr2017x This is a suggestion as we can not support third party integrations. Having a look at the Nextcloud integration I couldn't see where they identified that they support LDAP either. The assumption is that it doesn't.

deekerman commented

2026-02-20 16:23:18 -05:00

Author

Owner

@mr2017x commented on GitHub (Jul 7, 2022):

HI @mr2017x This is a suggestion as we can not support third party integrations. Having a look at the Nextcloud integration I couldn't see where they identified that they support LDAP either. The assumption is that it doesn't.

Hi @samus-aran sure, nextcloud does support ldap (better than suite 8.1 blessing and hoping for 8.2 <3)

https://docs.nextcloud.com/server/latest/admin_manual/configuration_user/user_auth_ldap.html

and as tested the internal deployed users can login with issues.

Thanks in advance.

(No Support, but maybe a hint for future processing of login requests in general)

@mr2017x commented on GitHub (Jul 7, 2022): > HI @mr2017x This is a suggestion as we can not support third party integrations. Having a look at the Nextcloud integration I couldn't see where they identified that they support LDAP either. The assumption is that it doesn't. Hi @samus-aran sure, nextcloud does support ldap (better than suite 8.1 blessing and hoping for 8.2 <3) https://docs.nextcloud.com/server/latest/admin_manual/configuration_user/user_auth_ldap.html and as tested the internal deployed users can login with issues. Thanks in advance. (No Support, but maybe a hint for future processing of login requests in general)