Addresses not added to "CC" when replying to emails with multiple "To" addresses #4855

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opened 2026-02-20 16:25:04 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 16:25:04 -05:00

Owner

Originally created by @ojs87 on GitHub (Sep 13, 2022).

Issue

When you hit "Reply To All" to an email in SuiteCRM, if the email has a second address in the "To" field, this address doesn't get added to the CC field.

Expected Behavior

You would expect the reply to send to this address as well, or at least add it to the CC field by default

Actual Behavior

Only the "From" address and any CC in the original email gets added to the new email.

Possible Fix

Add any address that isn't the address that the email was sent to to the CC field.

Steps to Reproduce

Open up an email that has multiple "To" addresses
In the Action menu, hit "Reply To All"
Only the "From" address will be added to the new email and the additional "To" addresses will be ignored.

Context

Your Environment

SuiteCRM Version used: 7.12.7
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 104.0
Environment name and version (e.g. MySQL, PHP 7): PHP 7.4
Operating System and version (e.g Ubuntu 16.04): Ubuntu 20.04.5 LTS

Originally created by @ojs87 on GitHub (Sep 13, 2022).     #### Issue When you hit "Reply To All" to an email in SuiteCRM, if the email has a second address in the "To" field, this address doesn't get added to the CC field. #### Expected Behavior You would expect the reply to send to this address as well, or at least add it to the CC field by default #### Actual Behavior Only the "From" address and any CC in the original email gets added to the new email. #### Possible Fix Add any address that isn't the address that the email was sent to to the CC field. #### Steps to Reproduce 1. Open up an email that has multiple "To" addresses 2. In the Action menu, hit "Reply To All" 3. Only the "From" address will be added to the new email and the additional "To" addresses will be ignored. #### Context   #### Your Environment  * SuiteCRM Version used: 7.12.7 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 104.0 * Environment name and version (e.g. MySQL, PHP 7): PHP 7.4 * Operating System and version (e.g Ubuntu 16.04): Ubuntu 20.04.5 LTS