HTML E-mail Template editor output is ruined after selecting "Send text only" in Mozaik. #4894

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opened 2026-02-20 16:25:48 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:25:48 -05:00

Owner

Originally created by @timo-ecm2 on GitHub (Dec 6, 2022).

Issue

Create your own e-mail template via Mozaik and check the "Send text only" box.
If you have added different elements via the Mozaik editor, after ticking the box,
the first elements of the template will no longer have a CSS layout. See screenshot.

Expected Behavior

If you check the "Send text only" box, this option should not affect the layout of the model.

Actual Behavior

Somehow, after selecting the checkbox "Send text only" the CSS of the template was changed.

Possible Fix

I don't know.

Steps to Reproduce

Modify or create an e-mail model using the Mozaik editor.
Be sure to use Mozaik elements by adding a couple of different parts.
Select the checkbox "Send Text Only".
Click Save or deselect the "Send Text Only" box.
See the output in the editor.
The layout has been altered.

Context

Medium/High
The Mozaik editor is less useful if you are unable to use this checkbox.

Your Environment

SuiteCRM Version used: 7.12.8
Browser name and version: Google Chrome Versie 104.0.5112.81 (Officiële build) (64-bits)
Environment name and version: MariaDB 10.5, PHP 7.4
Operating System and version User: Windows 11 - 22H2 - 22621.674

Originally created by @timo-ecm2 on GitHub (Dec 6, 2022). #### Issue Create your own e-mail template via Mozaik and check the "Send text only" box. If you have added different elements via the Mozaik editor, after ticking the box, the first elements of the template will no longer have a CSS layout. See screenshot. ![Schermafbeelding 2022-12-06 154335](https://user-images.githubusercontent.com/51777898/205942624-829bb436-f06c-415a-bdd0-168cf45aeddc.png) ![Schermafbeelding 2022-12-06 154445](https://user-images.githubusercontent.com/51777898/205942980-9d44a90c-1c1a-44f6-bf56-3b0530b0d6a1.png) #### Expected Behavior If you check the "Send text only" box, this option should not affect the layout of the model. #### Actual Behavior Somehow, after selecting the checkbox "Send text only" the CSS of the template was changed. #### Possible Fix I don't know. #### Steps to Reproduce 1. Modify or create an e-mail model using the Mozaik editor. 2. Be sure to use Mozaik elements by adding a couple of different parts. 3. Select the checkbox "Send Text Only". 4. Click Save or deselect the "Send Text Only" box. 5. See the output in the editor. 6. The layout has been altered. #### Context Medium/High The Mozaik editor is less useful if you are unable to use this checkbox. #### Your Environment SuiteCRM Version used: 7.12.8 Browser name and version: Google Chrome Versie 104.0.5112.81 (Officiële build) (64-bits) Environment name and version: MariaDB 10.5, PHP 7.4 Operating System and version User: Windows 11 - 22H2 - 22621.674

deekerman added the

Type: Bug

Priority:Moderate

Area: Emails:Templates

labels

2026-02-20 16:25:48 -05:00

deekerman commented

2026-02-20 16:25:50 -05:00

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@pgorod commented on GitHub (Dec 7, 2022):

Why do you want to use that check-box? I'd like to understand your requirement first, and I often wonder about the use of email text-only options in 2022... everybody has HTML email.

And then, if you do need it, you understand that a text only email won't have any HTML or CSS, won't have tables, or any formatting at all. So I guess the editor is trying to show you how it looks in the text-only version.

@pgorod commented on GitHub (Dec 7, 2022): Why do you want to use that check-box? I'd like to understand your requirement first, and I often wonder about the use of email text-only options in 2022... everybody has HTML email. And then, if you do need it, you understand that a text only email won't have any HTML or CSS, won't have tables, or any formatting at all. So I guess the editor is trying to show you how it looks in the text-only version.

deekerman commented

2026-02-20 16:25:51 -05:00

Author

Owner

@timo-ecm2 commented on GitHub (Dec 8, 2022):

Hi @pgorod
Some clients prefer to have this option available. Presumably the best option is to get rid of this feature in total. But I think it should not harm the template, which it does after you check the checkbox and do a save.

@timo-ecm2 commented on GitHub (Dec 8, 2022): Hi @pgorod Some clients prefer to have this option available. Presumably the best option is to get rid of this feature in total. But I think it should not harm the template, which it does after you check the checkbox and do a save.