"Send Email" Workflow Action fails in PHP8.0+ #5003

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opened 2026-02-20 16:27:44 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 16:27:44 -05:00

Owner

Originally created by @johnM2401 on GitHub (Apr 24, 2023).

Issue

When the user has a "Send Email" Workflow Action set.

If a record meets the set Conditions and the Workflow fires, (either by On-Save or Scheduler), it fails to send.

On-save records will show a white screen.

Cron runs show the following error:

Expected Behavior

Users should be able to send Emails via Workflow in PHP8

Actual Behavior

Emails cannot be sent via Workflow in PHP8, as an error occurs.

Steps to Reproduce

Ensure System Emails are set up via Admin->Email Settings
Create a Workflow on an Email-valid module, (ie: accounts)
Set an Action to "Send Email" to a valid address
Cause the workflow to fire, via On-save or Scheduled Job
See that the Mail is not sent, and the item gets stuck at "Running"

Your Environment

SuiteCRM Version used: 7.13.3
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 112.0.1
Environment name and version (e.g. MySQL, PHP 7): PHP8.0/Mariadb 10.4
Operating System and version (e.g Ubuntu 16.04): Ubuntu 18.04

Originally created by @johnM2401 on GitHub (Apr 24, 2023).     #### Issue   When the user has a "Send Email" Workflow Action set. If a record meets the set Conditions and the Workflow fires, (either by On-Save or Scheduler), it fails to send. On-save records will show a white screen. Cron runs show the following error: ![image](https://user-images.githubusercontent.com/13675281/233983006-5a5c172e-5890-41f4-a26c-229f9b91b3f7.png) #### Expected Behavior Users should be able to send Emails via Workflow in PHP8 #### Actual Behavior Emails cannot be sent via Workflow in PHP8, as an error occurs. #### Steps to Reproduce   1. Ensure System Emails are set up via Admin->Email Settings 2. Create a Workflow on an Email-valid module, (ie: accounts) 3. Set an Action to "Send Email" to a valid address 4. Cause the workflow to fire, via On-save or Scheduled Job 5. See that the Mail is not sent, and the item gets stuck at "Running" ![image](https://user-images.githubusercontent.com/13675281/233983629-5795f0b3-1a05-4cde-803b-aeb71d6e6e27.png) #### Your Environment  * SuiteCRM Version used: 7.13.3 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 112.0.1 * Environment name and version (e.g. MySQL, PHP 7): PHP8.0/Mariadb 10.4 * Operating System and version (e.g Ubuntu 16.04): Ubuntu 18.04