New cases display orphaned case attachments #5055

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opened 2026-02-20 16:28:52 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:28:52 -05:00

Owner

Originally created by @ojs87 on GitHub (Aug 21, 2023).

Issue

When a Cases record with Notes related to it is deleted, the orphaned notes will be loaded into the Case Attachements field when creating a new Cases record.

This causes a display bug on the Create Case view

Expected Behavior

If a Case has no id yet on the edit view, no Case Attachments should be loaded

Actual Behavior

Orphaned Case Attachments are displayed in the Case Attachments field

Possible Fix

in the display_case_attachments function in Case_Updated.php, return if the $case->id is empty

Steps to Reproduce

Create a Cases record
Add/relate a Notes record to the Cases record
Delete the Case
Click on Create Case
The Case Attachments field will contain the orphaned Note

Your Environment

SuiteCRM Version used: SuietCRM 7.12.12
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 106
Environment name and version (e.g. MySQL, PHP 7): PHP 7.4
Operating System and version (e.g Ubuntu 16.04): Ubuntu 22.04.3 LTS

Originally created by @ojs87 on GitHub (Aug 21, 2023).     #### Issue When a Cases record with Notes related to it is deleted, the orphaned notes will be loaded into the Case Attachements field when creating a new Cases record. This causes a display bug on the Create Case view #### Expected Behavior If a Case has no id yet on the edit view, no Case Attachments should be loaded #### Actual Behavior Orphaned Case Attachments are displayed in the Case Attachments field #### Possible Fix in the display_case_attachments function in Case_Updated.php, return if the $case->id is empty #### Steps to Reproduce   1. Create a Cases record 2. Add/relate a Notes record to the Cases record 3. Delete the Case 4. Click on Create Case 5. The Case Attachments field will contain the orphaned Note #### Your Environment  * SuiteCRM Version used: SuietCRM 7.12.12 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 106 * Environment name and version (e.g. MySQL, PHP 7): PHP 7.4 * Operating System and version (e.g Ubuntu 16.04): Ubuntu 22.04.3 LTS

deekerman

2026-02-20 16:28:52 -05:00

closed this issue
added the
Type: Bug

Status:Fix Proposed

Priority:Important

Area: Cases
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deekerman commented

2026-02-20 16:28:54 -05:00

Author

Owner

@johnM2401 commented on GitHub (Aug 30, 2023):

Hey!

I've given this a try in 7.14, but I'm not sure if I can replicate

OOTB, when creating a new Case, the "Case Attachments"/"Case Updates" fields don't show on the Editview

Do you know if you perhaps need any customizations to Cases for this?

After following the steps above, (and adding the Case Attachments/Updates fields to editview), it shows as following after Deleting a Case->Creating a new case:

Do you maybe have some more steps to help replicate this?

Thanks!

@johnM2401 commented on GitHub (Aug 30, 2023): Hey! I've given this a try in 7.14, but I'm not sure if I can replicate OOTB, when creating a new Case, the "Case Attachments"/"Case Updates" fields don't show on the Editview Do you know if you perhaps need any customizations to Cases for this? After following the steps above, (and adding the Case Attachments/Updates fields to editview), it shows as following after Deleting a Case->Creating a new case: ![image](https://github.com/salesagility/SuiteCRM/assets/13675281/2eac97ee-e76a-40a8-98c7-751276efc50c) Do you maybe have some more steps to help replicate this? Thanks!

deekerman commented

2026-02-20 16:28:54 -05:00

Author

Owner

@ojs87 commented on GitHub (Sep 7, 2023):

Hi @johnM2401,

Thanks for testing that, sorry my steps were not as comprehensive as they should have been.

There has to be a note with an attachment added to a Case before deleting it, if the note doesn't have an attachment it doesn't show the link.

So the easiest way to recreate this is to just create a Note, relate to a Case with no Case selected, and upload a random image/file to the Note.

You can also relate it to a Case and then delete the case, which is how this issue first arose.

This should then show the orphaned link on the Create Case view.

Thanks

@ojs87 commented on GitHub (Sep 7, 2023): Hi @johnM2401, Thanks for testing that, sorry my steps were not as comprehensive as they should have been. There has to be a note with an attachment added to a Case before deleting it, if the note doesn't have an attachment it doesn't show the link. So the easiest way to recreate this is to just create a Note, relate to a Case with no Case selected, and upload a random image/file to the Note. You can also relate it to a Case and then delete the case, which is how this issue first arose. This should then show the orphaned link on the Create Case view. Thanks