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home page - click on settings for any dashlet raises a javascript error (newTop is undefined) #5127

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opened 2026-02-20 16:30:06 -05:00 by deekerman · 8 comments

deekerman commented

2026-02-20 16:30:06 -05:00

Owner

Originally created by @vaudoin on GitHub (Nov 9, 2023).

Issue

Any dashlet settings (pencil icon click) raises a javascript error :

MySugar.js?v=ntzW5V2lbS4kqSepbRTxlw:49 Uncaught ReferenceError: newTop is not defined
    at Object.fillInConfigureDiv (MySugar.js?v=ntzW5V2lbS4kqSepbRTxlw:49:481)
    at Object.handleTransactionResponse (sugar_grp1_yui.js?v=ntzW5V2lbS4kqSepbRTxlw:31:4422)
    at sugar_grp1_yui.js?v=ntzW5V2lbS4kqSepbRTxlw:31:3935

Expected Behavior

No js error.

Possible Fix

Steps to Reproduce

Open home page
Open browser inspect dev tool and click on 'Console' to view the js errors
Click on settings icon of a dashlet
Error described appears

Context

No real impact. Just found it.

Your Environment

SuiteCRM Version used: found on 7.13.9 and on 7.14.1 as well
Browser name and version: Tested on Chrome 119 and Firefox 119

Originally created by @vaudoin on GitHub (Nov 9, 2023). #### Issue Any dashlet settings (pencil icon click) raises a javascript error : ``` MySugar.js?v=ntzW5V2lbS4kqSepbRTxlw:49 Uncaught ReferenceError: newTop is not defined at Object.fillInConfigureDiv (MySugar.js?v=ntzW5V2lbS4kqSepbRTxlw:49:481) at Object.handleTransactionResponse (sugar_grp1_yui.js?v=ntzW5V2lbS4kqSepbRTxlw:31:4422) at sugar_grp1_yui.js?v=ntzW5V2lbS4kqSepbRTxlw:31:3935 ``` #### Expected Behavior No js error. #### Possible Fix  #### Steps to Reproduce 1. Open home page 2. Open browser inspect dev tool and click on 'Console' to view the js errors 3. Click on settings icon of a dashlet 4. Error described appears #### Context No real impact. Just found it. #### Your Environment * SuiteCRM Version used: found on 7.13.9 and on 7.14.1 as well * Browser name and version: Tested on Chrome 119 and Firefox 119

deekerman added the

Type: Bug

Priority:Moderate

Area: Dashlets

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2026-02-20 16:30:06 -05:00

deekerman commented

2026-02-20 16:30:08 -05:00

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@chris001 commented on GitHub (Nov 9, 2023):

Confirmed in 7.14.1.

@chris001 commented on GitHub (Nov 9, 2023): Confirmed in 7.14.1.

deekerman commented

2026-02-20 16:30:09 -05:00

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@shubham-pawar commented on GitHub (Nov 15, 2023):

Please update your browser version.

https://docs.suitecrm.com/admin/compatibility-matrix/

@shubham-pawar commented on GitHub (Nov 15, 2023): Please update your browser version. https://docs.suitecrm.com/admin/compatibility-matrix/

deekerman commented

2026-02-20 16:30:09 -05:00

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@vaudoin commented on GitHub (Nov 21, 2023):

@shubham-pawar notice that I did not remove the sample version on the issue template (e.g. Chrome Version 51.0.2704.63 (64-bit)) but IS NOT my browsers version.
Tested on Chrome 119 and Firefox 119. And still an issue. I updated my initial issue.

@vaudoin commented on GitHub (Nov 21, 2023): @shubham-pawar notice that I did not remove the sample version on the issue template (e.g. Chrome Version 51.0.2704.63 (64-bit)) but IS NOT my browsers version. Tested on Chrome 119 and Firefox 119. And still an issue. I updated my initial issue.

deekerman commented

2026-02-20 16:30:09 -05:00

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@shubham-pawar commented on GitHub (Nov 21, 2023):

You're correct. When I click on pencil icon on dashlet to edit. I am getting same error.

Uncaught ReferenceError: newTop is not defined
at Object.fillInConfigureDiv (MySugar.js?v=6WY0eIRvQx-xSuYs2iwxMg:49:481)
at Object.handleTransactionResponse (sugar_grp1_yui.js?v=6WY0eIRvQx-xSuYs2iwxMg:31:4422)
at sugar_grp1_yui.js?v=6WY0eIRvQx-xSuYs2iwxMg:31:3935

Even got error pop-on on the screen.

@shubham-pawar commented on GitHub (Nov 21, 2023): You're correct. When I click on pencil icon on dashlet to edit. I am getting same error. > Uncaught ReferenceError: newTop is not defined at Object.fillInConfigureDiv (MySugar.js?v=6WY0eIRvQx-xSuYs2iwxMg:49:481) at Object.handleTransactionResponse (sugar_grp1_yui.js?v=6WY0eIRvQx-xSuYs2iwxMg:31:4422) at sugar_grp1_yui.js?v=6WY0eIRvQx-xSuYs2iwxMg:31:3935 Even got error pop-on on the screen. ![image](https://github.com/salesagility/SuiteCRM/assets/20646852/d8fcc20e-4a51-487d-8c8c-59d923923ae8)

deekerman commented

2026-02-20 16:30:09 -05:00

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@SuiteBot commented on GitHub (Jan 12, 2024):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/getting-some-error-when-i-try-to-add-dashlets/91504/3

@SuiteBot commented on GitHub (Jan 12, 2024): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/getting-some-error-when-i-try-to-add-dashlets/91504/3

deekerman commented

2026-02-20 16:30:09 -05:00

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@SuiteBot commented on GitHub (Feb 23, 2024):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/getting-some-error-when-i-try-to-add-dashlets/91504/15

@SuiteBot commented on GitHub (Feb 23, 2024): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/getting-some-error-when-i-try-to-add-dashlets/91504/15

deekerman commented

2026-02-20 16:30:09 -05:00

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@SuiteBot commented on GitHub (Mar 27, 2024):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/failing-to-create-new-dashlets/92313/3

@SuiteBot commented on GitHub (Mar 27, 2024): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/failing-to-create-new-dashlets/92313/3

deekerman commented

2026-02-20 16:30:09 -05:00

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@shubham-pawar commented on GitHub (Apr 5, 2024):

We have this error in the SuiteCRM 8.6 too.

https://suite8demo.suiteondemand.com/#/Login

@shubham-pawar commented on GitHub (Apr 5, 2024): We have this error in the SuiteCRM 8.6 too. https://suite8demo.suiteondemand.com/#/Login