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After upgrading to 7.14.2 the home page appears incomplete on mobile phones #5134

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opened 2026-02-20 16:30:13 -05:00 by deekerman · 4 comments

deekerman commented

2026-02-20 16:30:13 -05:00

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Originally created by @JaimeArcilaNRW on GitHub (Nov 28, 2023).

After upgrading to 7.14.2 the home page appears incomplete on mobile phones

See attached image.

Environment: Android and IOS

Originally created by @JaimeArcilaNRW on GitHub (Nov 28, 2023). After upgrading to 7.14.2 the home page appears incomplete on mobile phones See attached image. ![ViewProblem](https://github.com/salesagility/SuiteCRM/assets/82464833/8935d462-83cf-4386-b6fd-d82090c6668c) Environment: Android and IOS

deekerman added the

Status: Requires Updates

Area: Styling

labels

2026-02-20 16:30:13 -05:00

deekerman commented

2026-02-20 16:30:14 -05:00

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Owner

@johnM2401 commented on GitHub (Nov 28, 2023):

Hey!

Thanks for getting in touch!

I've had a look at this, but it appears to be rendering okay for me:

Would you be able to share some further information?:

Do you know roughly what resolution or aspect ratio the screen you are viewing is using?
If you access our Suite7 Demo environment on the same device, do you see the same issue? (You can use will/will to log in)
Do you know which dashlets you have on this homepage? Are there any non-default/non-standard dashlets that may be causing rendering issues? (ie: Ones added via Actions->Add Dashlet)

Thanks!

@johnM2401 commented on GitHub (Nov 28, 2023): Hey! Thanks for getting in touch! I've had a look at this, but it appears to be rendering okay for me: ![image](https://github.com/salesagility/SuiteCRM/assets/13675281/e67277b4-7e45-4903-b3b3-ee432da7522e) Would you be able to share some further information?: - Do you know roughly what resolution or aspect ratio the screen you are viewing is using? - If you access our [Suite7 Demo environment ](https://demo.suiteondemand.com)on the same device, do you see the same issue? (You can use will/will to log in) - Do you know which dashlets you have on this homepage? Are there any non-default/non-standard dashlets that may be causing rendering issues? (ie: Ones added via Actions->Add Dashlet) Thanks!

deekerman commented

2026-02-20 16:30:14 -05:00

Author

Owner

@JaimeArcilaNRW commented on GitHub (Nov 29, 2023):

Hi John:

Thank you for your prompt response.

We opened the Suite7 Demo environment and we did not see the issue.

We do have some non-standard dashlets but even if we removed them, the issue continues.

We also had an issue creating a PDF in the AOS Quotes module. It fails.

We went back to PHP 7.4 and the PDF was created successfully. In this case the AOS Quotes Module fails under PHP 8.2.

We see in the core AOS modules more modern code than we have in the custom modules folders which fails under PHP 8.2.

Is there a way to “UPDATE” the AOS Modules in the custom folder (/var/www/html/vsdc/custom/modules/AOS_Quotes/) with those in the “Core” folders (/var/www/html/vsdc/modules/AOS_Quotes/) ?

Would this help ?

CORE FOLDER

CUSTOM FOLDER

Thank you very much for any suggestions.

Jaime Arcila R.

Director de Investigación y Desarrollo

Carrera 43DD No. 8-42 Medellín, Colombia

(604) 590 6981 ext 108
(+57) 333 602 5064 ext 108

http://www.numrot.com/ www.numrot.com

DIAN Proveedor Tecnológico Autorizado: 002803,

ISO 9001:2015, ISO 27001:2013

El contenido de este documento y/o sus anexos es de carácter confidencial y para uso exclusivo
de la persona natural o jurídica, a la que se encuentra dirigido. Si usted no es su destinatario
intencional, por favor, re envíanoslo de inmediato y elimine el documento y sus anexos.
Cualquier retención, copia, reproducción, difusión, distribución y, en general, cualquier uso
indebido, es prohibido y penalizado por la Ley. VSDC S.A.S. manifiesta que los
anexos han sido revisados y estima que se encuentran sin virus. Pero, quien los reciba,

se hace responsable de las pérdidas o daños que su uso pueda causar.

De: John Moran @.>
Enviado el: Tuesday, November 28, 2023 12:32 PM
Para: salesagility/SuiteCRM @.>
CC: JA @.>; Author @.>
Asunto: Re: [salesagility/SuiteCRM] After upgrading to 7.14.2 the home page appears incomplete on mobile phones (Issue #10270)

Hey!

Thanks for getting in touch!

I've had a look at this, but it appears to be rendering okay for me:
image.png (view on web) https://github.com/salesagility/SuiteCRM/assets/13675281/e67277b4-7e45-4903-b3b3-ee432da7522e

Would you be able to share some further information?:

Do you know roughly what resolution or aspect ratio the screen you are viewing is using?
If you access our Suite7 Demo environment on the same device, do you see the same issue?:
Do you know which dashlets you have on this homepage? Are there any non-default/non-standard dashlets that may be causing rendering issues? (ie: Ones added via Actions->Add Dashlet)

Thanks!

—
Reply to this email directly, view it on GitHub https://github.com/salesagility/SuiteCRM/issues/10270#issuecomment-1830355390 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ATVFAQPKJC66NPUDG2GGPIDYGYNXVAVCNFSM6AAAAAA76CHTJ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMZQGM2TKMZZGA .
You are receiving this because you authored the thread. https://github.com/notifications/beacon/ATVFAQOIDLRYBI3Y2TNHGLDYGYNXVA5CNFSM6AAAAAA76CHTJ2WGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNDEA34.gif Message ID: @.*** @.***> >

@JaimeArcilaNRW commented on GitHub (Nov 29, 2023): Hi John: Thank you for your prompt response. We opened the Suite7 Demo environment and we did not see the issue. We do have some non-standard dashlets but even if we removed them, the issue continues. We also had an issue creating a PDF in the AOS Quotes module. It fails. We went back to PHP 7.4 and the PDF was created successfully. In this case the AOS Quotes Module fails under PHP 8.2. We see in the core AOS modules more modern code than we have in the custom modules folders which fails under PHP 8.2. Is there a way to “UPDATE” the AOS Modules in the custom folder (/var/www/html/vsdc/custom/modules/AOS_Quotes/) with those in the “Core” folders (/var/www/html/vsdc/modules/AOS_Quotes/) ? Would this help ? CORE FOLDER CUSTOM FOLDER Thank you very much for any suggestions. Jaime Arcila R. Director de Investigación y Desarrollo Carrera 43DD No. 8-42 Medellín, Colombia * (604) 590 6981 ext 108 * (+57) 333 602 5064 ext 108 <http://www.numrot.com/> www.numrot.com DIAN Proveedor Tecnológico Autorizado: 002803, ISO 9001:2015, ISO 27001:2013 El contenido de este documento y/o sus anexos es de carácter confidencial y para uso exclusivo de la persona natural o jurídica, a la que se encuentra dirigido. Si usted no es su destinatario intencional, por favor, re envíanoslo de inmediato y elimine el documento y sus anexos. Cualquier retención, copia, reproducción, difusión, distribución y, en general, cualquier uso indebido, es prohibido y penalizado por la Ley. VSDC S.A.S. manifiesta que los anexos han sido revisados y estima que se encuentran sin virus. Pero, quien los reciba, se hace responsable de las pérdidas o daños que su uso pueda causar. De: John Moran ***@***.***> Enviado el: Tuesday, November 28, 2023 12:32 PM Para: salesagility/SuiteCRM ***@***.***> CC: JA ***@***.***>; Author ***@***.***> Asunto: Re: [salesagility/SuiteCRM] After upgrading to 7.14.2 the home page appears incomplete on mobile phones (Issue #10270) Hey! Thanks for getting in touch! I've had a look at this, but it appears to be rendering okay for me: image.png (view on web) <https://github.com/salesagility/SuiteCRM/assets/13675281/e67277b4-7e45-4903-b3b3-ee432da7522e> Would you be able to share some further information?: * Do you know roughly what resolution or aspect ratio the screen you are viewing is using? * If you access our Suite7 Demo environment on the same device, do you see the same issue?: * Do you know which dashlets you have on this homepage? Are there any non-default/non-standard dashlets that may be causing rendering issues? (ie: Ones added via Actions->Add Dashlet) Thanks! — Reply to this email directly, view it on GitHub <https://github.com/salesagility/SuiteCRM/issues/10270#issuecomment-1830355390> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/ATVFAQPKJC66NPUDG2GGPIDYGYNXVAVCNFSM6AAAAAA76CHTJ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMZQGM2TKMZZGA> . You are receiving this because you authored the thread. <https://github.com/notifications/beacon/ATVFAQOIDLRYBI3Y2TNHGLDYGYNXVA5CNFSM6AAAAAA76CHTJ2WGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNDEA34.gif> Message ID: ***@***.*** ***@***.***> >

deekerman commented

2026-02-20 16:30:14 -05:00

Author

Owner

@johnM2401 commented on GitHub (Dec 4, 2023):

Hey!

Thanks for getting back in touch!

hmmm, very strange, thank you for confirming.

Do you see any differences in the homepage/dashlets styling when swapping between php7.4 and php8.2?
Or does your issue appear on both?

In regards to your AOS Quotes issues, you should indeed be able to update your custom work, though there is no automated process for this.

If you know the exact changes you have in /custom/, you may be able to either:

Copy the contents of the core AOS_Quotes folders to /custom/, and re-make your changes in the same places as they were before
Make the new core AOS_Quotes changes to the /custom/ files

(As always, it is worth backing up before making changes.)

Thanks!
John

@johnM2401 commented on GitHub (Dec 4, 2023): Hey! Thanks for getting back in touch! hmmm, very strange, thank you for confirming. Do you see any differences in the homepage/dashlets styling when swapping between php7.4 and php8.2? Or does your issue appear on both? <br> In regards to your AOS Quotes issues, you should indeed be able to update your custom work, though there is no automated process for this. If you know the exact changes you have in /custom/, you may be able to either: - Copy the contents of the core AOS_Quotes folders to /custom/, and re-make your changes in the same places as they were before - Make the new core AOS_Quotes changes to the /custom/ files (As always, it is worth backing up before making changes.) Thanks! John

deekerman commented

2026-02-20 16:30:15 -05:00

Author

Owner

@JaimeArcilaNRW commented on GitHub (Dec 5, 2023):

Hi John:

I noticed that when I create a new user the visualization under iPhones and Android displays correctly.

The old users that existed before the upgrade have the display issue on iPhones and Android.

May be this might give you a clue.

Thank you for your help.

Jaime Arcila R.

Director de Investigación y Desarrollo

Carrera 43DD No. 8-42 Medellín, Colombia

(604) 590 6981 ext 108
(+57) 333 602 5064 ext 108

http://www.numrot.com/ www.numrot.com

DIAN Proveedor Tecnológico Autorizado: 002803,

ISO 9001:2015, ISO 27001:2013

se hace responsable de las pérdidas o daños que su uso pueda causar.

De: John Moran @.>
Enviado el: Monday, December 4, 2023 5:10 AM
Para: salesagility/SuiteCRM @.>
CC: JA @.>; Author @.>
Asunto: Re: [salesagility/SuiteCRM] After upgrading to 7.14.2 the home page appears incomplete on mobile phones (Issue #10270)

Hey!

Thanks for getting back in touch!

hmmm, very strange, thank you for confirming.

Do you see any differences in the homepage/dashlets styling when swapping between php7.4 and php8.2?
Or does your issue appear on both?

In regards to your AOS Quotes issues, you should indeed be able to update your custom work, though there is no automated process for this.

If you know the exact changes you have in /custom/, you may be able to either:

Copy the contents of the core AOS_Quotes folders to /custom/, and re-make your changes in the same places as they were before
Make the new core AOS_Quotes changes to the /core/ files

(As always, it is worth backing up before making changes.)

Thanks!
John

—
Reply to this email directly, view it on GitHub https://github.com/salesagility/SuiteCRM/issues/10270#issuecomment-1838221372 , or unsubscribe https://github.com/notifications/unsubscribe-auth/ATVFAQLFVL3XXKCPLC3BXC3YHWOOVAVCNFSM6AAAAAA76CHTJ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMZYGIZDCMZXGI .
You are receiving this because you authored the thread. https://github.com/notifications/beacon/ATVFAQIWB6PQZ4DVYN4B3FTYHWOOVA5CNFSM6AAAAAA76CHTJ2WGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNSEEDY.gif Message ID: @.*** @.***> >

@JaimeArcilaNRW commented on GitHub (Dec 5, 2023): Hi John: I noticed that when I create a new user the visualization under iPhones and Android displays correctly. The old users that existed before the upgrade have the display issue on iPhones and Android. May be this might give you a clue. Thank you for your help. Jaime Arcila R. Director de Investigación y Desarrollo Carrera 43DD No. 8-42 Medellín, Colombia * (604) 590 6981 ext 108 * (+57) 333 602 5064 ext 108 <http://www.numrot.com/> www.numrot.com DIAN Proveedor Tecnológico Autorizado: 002803, ISO 9001:2015, ISO 27001:2013 El contenido de este documento y/o sus anexos es de carácter confidencial y para uso exclusivo de la persona natural o jurídica, a la que se encuentra dirigido. Si usted no es su destinatario intencional, por favor, re envíanoslo de inmediato y elimine el documento y sus anexos. Cualquier retención, copia, reproducción, difusión, distribución y, en general, cualquier uso indebido, es prohibido y penalizado por la Ley. VSDC S.A.S. manifiesta que los anexos han sido revisados y estima que se encuentran sin virus. Pero, quien los reciba, se hace responsable de las pérdidas o daños que su uso pueda causar. De: John Moran ***@***.***> Enviado el: Monday, December 4, 2023 5:10 AM Para: salesagility/SuiteCRM ***@***.***> CC: JA ***@***.***>; Author ***@***.***> Asunto: Re: [salesagility/SuiteCRM] After upgrading to 7.14.2 the home page appears incomplete on mobile phones (Issue #10270) Hey! Thanks for getting back in touch! hmmm, very strange, thank you for confirming. Do you see any differences in the homepage/dashlets styling when swapping between php7.4 and php8.2? Or does your issue appear on both? In regards to your AOS Quotes issues, you should indeed be able to update your custom work, though there is no automated process for this. If you know the exact changes you have in /custom/, you may be able to either: * Copy the contents of the core AOS_Quotes folders to /custom/, and re-make your changes in the same places as they were before * Make the new core AOS_Quotes changes to the /core/ files (As always, it is worth backing up before making changes.) Thanks! John — Reply to this email directly, view it on GitHub <https://github.com/salesagility/SuiteCRM/issues/10270#issuecomment-1838221372> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/ATVFAQLFVL3XXKCPLC3BXC3YHWOOVAVCNFSM6AAAAAA76CHTJ2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMZYGIZDCMZXGI> . You are receiving this because you authored the thread. <https://github.com/notifications/beacon/ATVFAQIWB6PQZ4DVYN4B3FTYHWOOVA5CNFSM6AAAAAA76CHTJ2WGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTTNSEEDY.gif> Message ID: ***@***.*** ***@***.***> >