"Campaign Response by Recipient Activity" (Status page) has recently become unreliable. #5137

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opened 2026-02-20 16:30:15 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 16:30:15 -05:00

Owner

Originally created by @jobst on GitHub (Dec 14, 2023).

Due to the surge of mailscanners "clicking" (i.e. downloading to scan) links in emails sent by SuiteCRM the report/status of how many clicks were REALLY clicked has become unreliable if not useless.

Issue

Due to the surge of mailscanners "clicking" (i.e. downloading to scan) links in emails sent by SuiteCRM the report/status of how many clicks were REALLY clicked has become unreliable if not useless.

I am not sure where/how to report this but it is an issue, really - not sure whether this is feedback or issue.

Expected Behavior

One would expect "true" numbers (if one can ever say that) to be displayed for the clicks, i.e. the real numbers would be displayed.

Actual Behavior

Whenever I send out a mail campaign about 15 minutes later after I started sending I have about 2 times as many clciks as I have emails send. At the end I have about 3 times as many.
I also see that in many cases every link in an email is clicked (no human would ever do that).

Possible Fix

I have no clue, this is the reason for raising this issue, perhaps to discuss strategies within the SuiteCRM core system to have better numbers.

Steps to Reproduce

This may (or may not) work for everyone

make a campaign
send it
repeatetly refresh the REPORT/STATUS page to see the responses.

Context

The graphs within the report section have become unreliable, close to being useless.
So that part of a campaign does not help us to see the reponses.

Your Environment

SuiteCRM Version used: latest
Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): N/A
Environment name and version (e.g. MySQL, PHP 7): N/A
Operating System and version (e.g Ubuntu 16.04): N/A

Originally created by @jobst on GitHub (Dec 14, 2023). Due to the surge of mailscanners "clicking" (i.e. downloading to scan) links in emails sent by SuiteCRM the report/status of how many clicks were REALLY clicked has become unreliable if not useless. #### Issue Due to the surge of mailscanners "clicking" (i.e. downloading to scan) links in emails sent by SuiteCRM the report/status of how many clicks were REALLY clicked has become unreliable if not useless. I am not sure where/how to report this but it is an issue, really - not sure whether this is feedback or issue. #### Expected Behavior One would expect "true" numbers (if one can ever say that) to be displayed for the clicks, i.e. the real numbers would be displayed. #### Actual Behavior Whenever I send out a mail campaign about 15 minutes later after I started sending I have about 2 times as many clciks as I have emails send. At the end I have about 3 times as many. I also see that in many cases every link in an email is clicked (no human would ever do that). #### Possible Fix I have no clue, this is the reason for raising this issue, perhaps to discuss strategies within the SuiteCRM core system to have better numbers. #### Steps to Reproduce This may (or may not) work for everyone 1. make a campaign 2. send it 3. repeatetly refresh the REPORT/STATUS page to see the responses. #### Context The graphs within the report section have become unreliable, close to being useless. So that part of a campaign does not help us to see the reponses. #### Your Environment * SuiteCRM Version used: latest * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): N/A * Environment name and version (e.g. MySQL, PHP 7): N/A * Operating System and version (e.g Ubuntu 16.04): N/A

deekerman added the

Type:Suggestion

Priority:Important

Area: Campaigns

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2026-02-20 16:30:15 -05:00

deekerman commented

2026-02-20 16:30:16 -05:00

Author

Owner

@SuiteBot commented on GitHub (Dec 15, 2023):

This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/email-campaigns-auto-unsubscribing/91016/17

@SuiteBot commented on GitHub (Dec 15, 2023): This issue has been mentioned on **SuiteCRM**. There might be relevant details there: https://community.suitecrm.com/t/email-campaigns-auto-unsubscribing/91016/17

deekerman commented

2026-02-20 16:30:16 -05:00

Author

Owner

@jobst commented on GitHub (Dec 15, 2023):

This issue has been mentioned on SuiteCRM. There might be relevant details there:
https://community.suitecrm.com/t/email-campaigns-auto-unsubscribing/91016/17

I know, I have been following that.

@jobst commented on GitHub (Dec 15, 2023): > This issue has been mentioned on **SuiteCRM**. There might be relevant details there: > https://community.suitecrm.com/t/email-campaigns-auto-unsubscribing/91016/17 I know, I have been following that.