Filters not working in Email queue list view #5230

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opened 2026-02-20 16:31:45 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 16:31:45 -05:00

Owner

Originally created by @SinergiaCRM on GitHub (Aug 5, 2024).

Issue

Two use cases are detected that fail when filtering messages in the Email queue list view:

When filtering by Recipient Name, emails related to Organizations do not appear
When filtering by Recipient Email, no email appears

Possible Fix

No response

Steps to Reproduce the Issue

1. Create a campaign with contacts, accounts, leads and users.
2. Send one or more marketing emails.
3. Access the message queue view and check:
- The message related to the account recipient is not returned when filtering by Recipient Name
- The corresponding messages are not returned when using the Recipient Email filter

Context

No response

Version

7.14.3

What browser are you currently using?

Firefox

Browser Version

128.0.3 (64-bit)

Environment Information

MySQL, PHP Version 7.4.33

Operating System and Version

Ubuntu 22.04.4 LTS

Originally created by @SinergiaCRM on GitHub (Aug 5, 2024). ### Issue Two use cases are detected that fail when filtering messages in the Email queue list view: - When filtering by Recipient Name, emails related to Organizations do not appear - When filtering by Recipient Email, no email appears ### Possible Fix _No response_ ### Steps to Reproduce the Issue ```bash 1. Create a campaign with contacts, accounts, leads and users. 2. Send one or more marketing emails. 3. Access the message queue view and check: - The message related to the account recipient is not returned when filtering by Recipient Name - The corresponding messages are not returned when using the Recipient Email filter ``` ### Context _No response_ ### Version 7.14.3 ### What browser are you currently using? Firefox ### Browser Version 128.0.3 (64-bit) ### Environment Information MySQL, PHP Version 7.4.33 ### Operating System and Version Ubuntu 22.04.4 LTS