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Cannot change passwords neither as a USER nor as an ADMIN #5307

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opened 2026-02-20 16:32:41 -05:00 by deekerman · 3 comments

deekerman commented

2026-02-20 16:32:41 -05:00

Owner

Originally created by @jobst on GitHub (Mar 11, 2025).

Issue

I have tried both options:

As Admin:
Click on Admin, go to "User Management", select a user, then Edit, then Password - using the minimum requirements: 1 special char, 1 number, 1 Uppercase and length of 8.

The password is accepted, but logging in does not work,

As User:
Go to Login form, click Forgot Password, enter username and email address, then wait for the email.
Click the link, enter password with specs from above, password is accepted but does not work.

Possible Fix

I dont know, sorry.

Steps to Reproduce the Issue

1.Click on Admin
2.Go to "User Management"
3.Select a user
4.Edit user
5.Click Password
6.Using minimum requirements: 1 special char, 1 number, 1 Uppercase and length of 8.
7.save
8.password seems accepted as there is no error
9.user login - does not get accepted

Context

Need to setup a few users and change some passwords
Cannot do that, so it's kind og urgent.

Version

7.14.4

What browser are you currently using?

Firefox

Browser Version

Whatever the latest version is ... sorry firefox changes more often then I change my bloody undies

Environment Information

mysql 8.X, PHP 8.1

Operating System and Version

Alma 8.9

Originally created by @jobst on GitHub (Mar 11, 2025). ### Issue I have tried both options: As Admin: Click on Admin, go to "User Management", select a user, then Edit, then Password - using the minimum requirements: 1 special char, 1 number, 1 Uppercase and length of 8. The password is accepted, but logging in does not work, As User: Go to Login form, click Forgot Password, enter username and email address, then wait for the email. Click the link, enter password with specs from above, password is accepted but does not work. ### Possible Fix I dont know, sorry. ### Steps to Reproduce the Issue ```bash 1.Click on Admin 2.Go to "User Management" 3.Select a user 4.Edit user 5.Click Password 6.Using minimum requirements: 1 special char, 1 number, 1 Uppercase and length of 8. 7.save 8.password seems accepted as there is no error 9.user login - does not get accepted ``` ### Context Need to setup a few users and change some passwords Cannot do that, so it's kind og urgent. ### Version 7.14.4 ### What browser are you currently using? Firefox ### Browser Version Whatever the latest version is ... sorry firefox changes more often then I change my bloody undies ### Environment Information mysql 8.X, PHP 8.1 ### Operating System and Version Alma 8.9

deekerman added the

Type: Bug

Status: Requires Updates

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2026-02-20 16:32:41 -05:00

deekerman commented

2026-02-20 16:59:27 -05:00

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Owner

@SinergiaCRM commented on GitHub (Mar 12, 2025):

Can't reproduce this error in SutieCRM 7.14.6.

I recommend upgrading first to 7.14.6

@SinergiaCRM commented on GitHub (Mar 12, 2025): Can't reproduce this error in SutieCRM 7.14.6. I recommend upgrading first to 7.14.6

deekerman commented

2026-02-20 16:59:27 -05:00

Author

Owner

@johnM2401 commented on GitHub (Mar 12, 2025):

Hey @jobst !
Thank you for getting in touch with this.

I've also given this some testing locally and have not been able to replicate as yet, I'm afraid.
Tried with MySQL8, PHP8.2 on 7.14.6

As @SinergiaCRM has noted, If you are able to upgrade your environment, please let us know if this resolves the issue!
(Or, if this still occurs for you on 7.14.6 too, that would also be great to know)

Otherwise, Have you perhaps seen any errors in the SuiteCRM or PHP logs when saving passwords, or when attempting to log in with the changed password?

Please let us know if you have any further information!
Thanks!

@johnM2401 commented on GitHub (Mar 12, 2025): Hey @jobst ! Thank you for getting in touch with this. I've also given this some testing locally and have not been able to replicate as yet, I'm afraid. Tried with MySQL8, PHP8.2 on 7.14.6 <br> As @SinergiaCRM has noted, If you are able to upgrade your environment, please let us know if this resolves the issue! (Or, if this still occurs for you on 7.14.6 too, that would also be great to know) <br> Otherwise, Have you perhaps seen any errors in the SuiteCRM or PHP logs when saving passwords, or when attempting to log in with the changed password? Please let us know if you have any further information! Thanks!

deekerman commented

2026-02-20 16:59:27 -05:00

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Owner

@Guiferreira2000 commented on GitHub (Mar 17, 2025):

Hey @jobst,

The issue is most probably because the database name, user or password is not the same on both config.php and .env.local

I had that same problem a couple months ago and it was because of that

Good luck

@Guiferreira2000 commented on GitHub (Mar 17, 2025): Hey @jobst, The issue is most probably because the database name, user or password is not the same on both config.php and .env.local I had that same problem a couple months ago and it was because of that Good luck