Update contacts email address by import does not work #5354

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opened 2026-02-20 17:00:05 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 17:00:05 -05:00

Owner

Originally created by @QuickCRM on GitHub (Dec 3, 2025).

Issue

I tried to update contacts email addresses by import using option Create new records and update existing records
No error during import but the email adresses are not updated.
I also tried on demo.suiteondemand.com and the problem exists too.

Possible Fix

No response

Steps to Reproduce the Issue

1.Import a csv file with Contact Name, Id and a new email address
2.The email address is not changed
3.
...

Context

We have 75 contacts working in a company that was acquired by another one and their email addresses changed after that acquisition.
It does not make sense to update so many contacts manually.
It used to work in earlier versions of SuiteCRM

Version

7.14.8

What browser are you currently using?

Chrome

Browser Version

No response

Environment Information

SuiteCRM demo

Operating System and Version

SuiteCRM demo

Originally created by @QuickCRM on GitHub (Dec 3, 2025). ### Issue I tried to update contacts email addresses by import using option Create new records and update existing records No error during import but the email adresses are not updated. I also tried on [demo.suiteondemand.com](http://demo.suiteondemand.com/) and the problem exists too. ### Possible Fix _No response_ ### Steps to Reproduce the Issue ```bash 1.Import a csv file with Contact Name, Id and a new email address 2.The email address is not changed 3. ... ``` ### Context We have 75 contacts working in a company that was acquired by another one and their email addresses changed after that acquisition. It does not make sense to update so many contacts manually. It used to work in earlier versions of SuiteCRM ### Version 7.14.8 ### What browser are you currently using? Chrome ### Browser Version _No response_ ### Environment Information SuiteCRM demo ### Operating System and Version SuiteCRM demo