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[BUG] "Download Error" when attempting to download a photo to iOS #1064
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opened 2026-02-20 00:02:01 -05:00 by deekerman
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Originally created by @ameyp on GitHub (Jul 7, 2023).
The bug
I have photos that I uploaded to Immich from my Android phone. On my iPad, when I view one and click on the Download icon, I instead get a red message at the bottom saying "Download Error". Downloading works if I do it from Safari.
The OS that Immich Server is running on
Ubuntu 22.04
Version of Immich Server
v1.66.1
Version of Immich Mobile App
1.63.0 build.103
Platform with the issue
Your docker-compose.yml content
Your .env content
Other values are database and redis-related.
Additional information
There's nothing useful in the app's logs either, I see a bunch of errors with no
MessageorStack Tracesand FROMImmichErrorLogger@alextran1502 commented on GitHub (Jul 7, 2023):
Can you update the app on iPad and try downloading again?
@ameyp commented on GitHub (Jul 7, 2023):
Ah, that fixed it, sorry!
@AndyXheli commented on GitHub (Nov 10, 2023):
Hello, I'm having this issue my iPhone works but my iPad does not and I shared some albums with my wife and she's also not able to download on iPhone. Any ideas :)
@almogtzabari commented on GitHub (Apr 21, 2024):
Hi,
I also use iPhone and get this "Download Error" when I try to download some files (some files are downloaded fine).
Looking at the logs of the iOS app I see this (might not be relevant, but I'll add it here anyway):



@maxdd commented on GitHub (May 5, 2024):
I'm having the same issue on Android.
Currently hosting over docker and cannot download anything.
The video/image im trying to download is working fine via web ui though
Thumbnail is also not showing with an exclamation mark over it
i've noticed there is an issue with the used UUID, for whatever reason the app is using a wrong uuid when looking for the thumbnail or the video itself
the proper url (which i've also verified manually should be)
http://192.168.1.52:2283/api/asset/thumbnail/c66f028c-cc71-48ae-acb5-102ab2310645?format=WEBPbut the app looks for
had to clean cache and data on the app, apparently now it is working
@samluxh commented on GitHub (Sep 28, 2024):
I have the same bug on current iOS Version and Immich Version. It does download photos but still says Download Error, but Videos are not downloading.
@alextran1502 commented on GitHub (Sep 28, 2024):
@samluxh do you know if the video is uploaded from an iOS device, or from other devices?
@samluxh commented on GitHub (Sep 28, 2024):
@alextran1502 Every photo/video is on "external library" and read only,no uploaded images/videos over immich. Maybe the read only setting in docker disturbs here?
@alextran1502 commented on GitHub (Sep 28, 2024):
@samluxh can you the app log after the download failed to run?
@samluxh commented on GitHub (Sep 28, 2024):
@alextran1502
I have to revise my statement, since the update to iOS 18, the photos app have been completely redesigned, I didn't see newly saved photos in the overview straight away and had to search for them. Photos and videos are saved without a problem via the app but with the message "Download Error" at the end. There is no error message when downloading via Safari on iOS. There are not many error logs in the Immich app, the most recent one after a download is:
Message:
FlutterError - Catch all
Details:
Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Failed to load video: Ressource nicht verfügbar, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription'
From:
ImmichErrorLogger
Stack trace:
#1 AsyncError.value (package:riverpod/src/common.dart:494:0)
#2 VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)
#3 _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
#4 StatefulElement.build (package:flutter/src/widgets/framework.dart:5729:0)
#5 ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
#6 HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7 ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5617:0)
#8 StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5780:0)
#9 Element.rebuild (package:flutter/src/widgets/framework.dart:5333:0)
#10 BuildScope._tryRebuild (package:flutter/src/widgets/framework.dart:2693:0)
#11 BuildScope._flushDirtyElements (package:flutter/src/widgets/framework.dart:2752:0)
#12 BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:3048:0)
#13 _LayoutBuilderElement._rebuildWithConstraints (package:flutter/src/widgets/layout_builder.dart:231:0)
#14 RenderObject.invokeLayoutCallback. (package:flutter/src/rendering/object.dart:2719:0)
#15 PipelineOwner._enableMutationsToDirtySubtrees (package:flutter/src/rendering/object.dart:1098:0)
#16 RenderObject.invokeLayoutCallback (package:flutter/src/rendering/object.dart:2719:0)
#17 RenderConstrainedLayoutBuilder.rebuildIfNecessary (package:flutter/src/widgets/layout_builder.dart:278:0)
#18 _RenderLayoutBuilder.performLayout (package:flutter/src/widgets/layout_builder.dart:369:0)
#19 RenderObject._layoutWithoutResize (package:flutter/src/rendering/object.dart:2446:0)
#20 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1052:0)
#21 PipelineOwner.flushLayout (package:flutter/src/rendering/object.dart:1065:0)
#22 RendererBinding.drawFrame (package:flutter/src/rendering/binding.dart:602:0)
#23 WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1164:0)
#24 RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:468:0)
#25 SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1397:0)
#26 SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1318:0)
#27 SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1176:0)
#28 _invoke (dart:ui/hooks.dart:312:0)
#29 PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)
#30 _drawFrame (dart:ui/hooks.dart:283:0)