.avi videos have no sound on mobile app #4332

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@bo0tzz commented on GitHub (Nov 24, 2024):

Have you changed any of the transcoding settings?

@bo0tzz commented on GitHub (Nov 24, 2024): Have you changed any of the transcoding settings?

deekerman commented

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@nightfury05 commented on GitHub (Nov 24, 2024):

Have you changed any of the transcoding settings?

no everything is default

@nightfury05 commented on GitHub (Nov 24, 2024): > Have you changed any of the transcoding settings? no everything is default

deekerman commented

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@bo0tzz commented on GitHub (Nov 24, 2024):

And have the transcoding jobs finished?

@bo0tzz commented on GitHub (Nov 24, 2024): And have the transcoding jobs finished?

deekerman commented

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@nightfury05 commented on GitHub (Nov 24, 2024):

And have the transcoding jobs finished?

yes.

@nightfury05 commented on GitHub (Nov 24, 2024): > And have the transcoding jobs finished? > yes.

deekerman commented

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@Dbabby-lab commented on GitHub (Dec 14, 2024):

I have the same issue. Transcoding jobs are all run. Only old AVI files are the culprit. No audio on the mobile app.

@Dbabby-lab commented on GitHub (Dec 14, 2024): I have the same issue. Transcoding jobs are all run. Only old AVI files are the culprit. No audio on the mobile app.

deekerman commented

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@Eichhorn10 commented on GitHub (Apr 21, 2025):

Same issue here. The issue occurs only on the mobile version (iOS). Everything works fine on the web version.

@Eichhorn10 commented on GitHub (Apr 21, 2025): Same issue here. The issue occurs only on the mobile version (iOS). Everything works fine on the web version.

deekerman commented

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@ajkelsey commented on GitHub (Jun 8, 2025):

I have this issue on Android app as well.

Weirdly, if I download the file and try playing it with another app, only the sound plays and no video.

@ajkelsey commented on GitHub (Jun 8, 2025): I have this issue on Android app as well. Weirdly, if I download the file and try playing it with another app, only the sound plays and no video.

deekerman commented

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@nightfury05 commented on GitHub (Jul 9, 2025):

same issue here except some .avi have sound some doesnt have dont know exactly the reason

@nightfury05 commented on GitHub (Jul 9, 2025): same issue here except some .avi have sound some doesnt have dont know exactly the reason

deekerman commented

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@jrasm91 commented on GitHub (Sep 5, 2025):

Can someone upload a sample file with this issue so we can take a look at it?

@jrasm91 commented on GitHub (Sep 5, 2025): Can someone upload a sample file with this issue so we can take a look at it?

deekerman commented

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@nightfury05 commented on GitHub (Sep 5, 2025):

Can someone upload a sample file with this issue so we can take a look at it?

so i wasnt able to download it from immich app and when i download from web it downloads mp4 file and that should work fine i will be able to get og video tomorrow and I'll upload that.

@nightfury05 commented on GitHub (Sep 5, 2025): > Can someone upload a sample file with this issue so we can take a look at it? so i wasnt able to download it from immich app and when i download from web it downloads mp4 file and that should work fine i will be able to get og video tomorrow and I'll upload that.

deekerman commented

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@harryneufeld commented on GitHub (Sep 7, 2025):

+1 here on current 1.140.1 release. AVI Videos from my kids camera are missing sound. There file itself sure has sound if played directly on a device.

@harryneufeld commented on GitHub (Sep 7, 2025): +1 here on current 1.140.1 release. AVI Videos from my kids camera are missing sound. There file itself sure has sound if played directly on a device.

deekerman commented

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@Spuddy commented on GitHub (Sep 8, 2025):

I'll add a few files as I'm also experiencing the issue. Hope you don't mind me chiming in here for what it's worth.

Wasn't sure best place to put files, so I put them in a dropbox folder
https://www.dropbox.com/scl/fo/dpukwx80vujyhunmexogz/APR1KA6Wzh9Z_tXJUdWG3t4?rlkey=ix8rwqr3c5ozdfdzfviydrxye&st=ulare29p&dl=0

Here are 3 small files I tested:
EM5A0259.AVI

plays android app old timeline (NO AUDIO)
plays android app beta timeline (NO AUDIO)
plays on Firefox on Debian (NO AUDIO)
plays on Chromium on Debian (audio works!)
plays on Firefox on MacOS (NO AUDIO)
plays on Safari on MacOS (audio works!)

EM5A0260.AVI

plays android app old timeline (NO AUDIO)
DOES NOT PLAY on android app beta timeline. Stuck on spinning logo:
plays on Firefox on Debian (NO AUDIO)
plays on Chromium on Debian (audio works!)
plays on Firefox on MacOS (NO AUDIO)
plays on Safari on MacOS (audio works!)

EM5A4978.MOV

plays android app old timeline (audio works!)
plays android app beta timeline (audio works!)
plays on Firefox on Debian (NO AUDIO)
plays on Chromium on Debian (audio works!)
plays on Firefox on MacOS (NO AUDIO)
plays on Safari on MacOS (audio works!)

Tested on Immich v1.140.0

Note that some .MOV and .AVI files did have audio. These were from different cameras than the ones that weren't working.

@Spuddy commented on GitHub (Sep 8, 2025): I'll add a few files as I'm also experiencing the issue. Hope you don't mind me chiming in here for what it's worth. Wasn't sure best place to put files, so I put them in a dropbox folder https://www.dropbox.com/scl/fo/dpukwx80vujyhunmexogz/APR1KA6Wzh9Z_tXJUdWG3t4?rlkey=ix8rwqr3c5ozdfdzfviydrxye&st=ulare29p&dl=0 Here are 3 small files I tested: EM5A0259.AVI - [ ] plays android app old timeline (NO AUDIO) - [ ] plays android app beta timeline (NO AUDIO) - [ ] plays on Firefox on Debian (NO AUDIO) - [x] plays on Chromium on Debian (audio works!) - [ ] plays on Firefox on MacOS (NO AUDIO) - [x] plays on Safari on MacOS (audio works!) EM5A0260.AVI - [ ] plays android app old timeline (NO AUDIO) - [ ] DOES NOT PLAY on android app beta timeline. Stuck on spinning logo: <img width="216" height="456" alt="Image" src="https://github.com/user-attachments/assets/1d89b634-5495-4126-bb42-6551285c0b6e" /> - [ ] plays on Firefox on Debian (NO AUDIO) - [x] plays on Chromium on Debian (audio works!) - [ ] plays on Firefox on MacOS (NO AUDIO) - [x] plays on Safari on MacOS (audio works!) EM5A4978.MOV - [x] plays android app old timeline (audio works!) - [x] plays android app beta timeline (audio works!) - [ ] plays on Firefox on Debian (NO AUDIO) - [x] plays on Chromium on Debian (audio works!) - [ ] plays on Firefox on MacOS (NO AUDIO) - [x] plays on Safari on MacOS (audio works!) Tested on Immich v1.140.0 Note that some .MOV and .AVI files did have audio. These were from different cameras than the ones that weren't working.

deekerman commented