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Unclear failure message when add partner assets to the locked folder #6358

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opened 2026-02-20 04:11:06 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 04:11:06 -05:00

Owner

Originally created by @EricSand on GitHub (Aug 11, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

The bug

Tried to move an image to the locked folder and got the following error:

Message: Failed to move assets to lock folder

Details:
ApiException 500: {"message":"Failed to update assets","error":"Internal Server Error","statusCode":500,"correlationId":"hyvgwrzu"}

Stack trace:
#0 AssetsApi.updateAssets (package:openapi/api/assets_api.dart:838)

#1 ActionService.moveToLockFolder (package:immich_mobile/services/action.service.dart:77)

#2 ActionNotifier.moveToLockFolder (package:immich_mobile/providers/infrastructure/action.provider.dart:177)

#3 MoveToLockFolderActionButton._onTap (package:immich_mobile/presentation/widgets/action_buttons/move_to_lock_folder_action_button.widget.dart:23)

The OS that Immich Server is running on

TrueNAS-25.04.1

Version of Immich Server

1.137.3

Version of Immich Mobile App

1.137.2 Build 213

Platform with the issue

Server
Web
Mobile

Your docker-compose.yml content

Truenas Scale App

Your .env content

Truenas Scale App

Reproduction steps

Select an image on the mobile app
Try to move it to the locked folder
Error appears in UI

Relevant log output

Additional information

No response

Originally created by @EricSand on GitHub (Aug 11, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug Tried to move an image to the locked folder and got the following error: Message: Failed to move assets to lock folder Details: ApiException 500: {"message":"Failed to update assets","error":"Internal Server Error","statusCode":500,"correlationId":"hyvgwrzu"} Stack trace: #0 AssetsApi.updateAssets (package:openapi/api/assets_api.dart:838) <asynchronous suspension> #1 ActionService.moveToLockFolder (package:immich_mobile/services/action.service.dart:77) <asynchronous suspension> #2 ActionNotifier.moveToLockFolder (package:immich_mobile/providers/infrastructure/action.provider.dart:177) <asynchronous suspension> #3 MoveToLockFolderActionButton._onTap (package:immich_mobile/presentation/widgets/action_buttons/move_to_lock_folder_action_button.widget.dart:23) <asynchronous suspension> ### The OS that Immich Server is running on TrueNAS-25.04.1 ### Version of Immich Server 1.137.3 ### Version of Immich Mobile App 1.137.2 Build 213 ### Platform with the issue - [ ] Server - [ ] Web - [x] Mobile ### Your docker-compose.yml content ```YAML Truenas Scale App ``` ### Your .env content ```Shell Truenas Scale App ``` ### Reproduction steps 1. Select an image on the mobile app 2. Try to move it to the locked folder 3. Error appears in UI ### Relevant log output ```shell ``` ### Additional information _No response_

deekerman closed this issue

2026-02-20 04:11:07 -05:00

deekerman commented

2026-02-20 04:11:08 -05:00

Author

Owner

@alextran1502 commented on GitHub (Aug 11, 2025):

Are you using Partner Sharing and could it be that the assets are from the partner?

@alextran1502 commented on GitHub (Aug 11, 2025): Are you using Partner Sharing and could it be that the assets are from the partner?

deekerman commented

2026-02-20 04:11:08 -05:00

Author

Owner

@EricSand commented on GitHub (Aug 12, 2025):

You are a wizard. Indeed this was the case. Moving my own images works. Maybe a better error message in this case would have made it more obvious.

@EricSand commented on GitHub (Aug 12, 2025): You are a wizard. Indeed this was the case. Moving my own images works. Maybe a better error message in this case would have made it more obvious.

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starred/immich#6358

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