Backed up photos in server show as &#34;Remainder&#34; in photos app after latest update #6841

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@shenlong-tanwen commented on GitHub (Sep 21, 2025):

Can you try logging out of the app and logging back in?

@shenlong-tanwen commented on GitHub (Sep 21, 2025): Can you try logging out of the app and logging back in?

deekerman commented

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@EliasMarine commented on GitHub (Sep 21, 2025):

Can you try logging out of the app and logging back in?

I attempted this, but the issue still persists.

However, everytime I log back into the app, the Backup quantity increases. First it was 40, then 502, now it's 805.

@EliasMarine commented on GitHub (Sep 21, 2025): > Can you try logging out of the app and logging back in? I attempted this, but the issue still persists. However, everytime I log back into the app, the Backup quantity increases. First it was 40, then 502, now it's 805.

deekerman commented

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@SamDaaEpic commented on GitHub (Sep 22, 2025):

Same issue happening with me also after the new update.

@SamDaaEpic commented on GitHub (Sep 22, 2025): Same issue happening with me also after the new update.

deekerman commented

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@shenlong-tanwen commented on GitHub (Sep 22, 2025):

Can you share the mobile app logs here?

@shenlong-tanwen commented on GitHub (Sep 22, 2025): Can you share the mobile app logs here?

deekerman commented

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@EliasMarine commented on GitHub (Sep 22, 2025):

Can you share the mobile app logs here?

2025-09-21 21:02:24.881850 | severe | IsolateLogger | Error in runInIsolateGentle for remote-sync | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} |
#0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85)

#1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30)

#2 runInIsolateGentle.. (package:immich_mobile/utils/isolate.dart:56)

#3 runInIsolateGentle. (package:immich_mobile/utils/isolate.dart:35)

#4 WorkerImpl._anotherIsolate. (package:worker_manager/src/worker/worker_io.dart:106)

2025-09-21 21:02:24.881749 | severe | SyncApiRepository | Error processing stream | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} |
#0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85)

#1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30)

#2 runInIsolateGentle.. (package:immich_mobile/utils/isolate.dart:56)

#3 runInIsolateGentle. (package:immich_mobile/utils/isolate.dart:35)

#4 WorkerImpl._anotherIsolate. (package:worker_manager/src/worker/worker_io.dart:106)

2025-09-21 21:02:24.312607 | severe | WebsocketNotifier | Websocket Error - unauthorized |
2025-09-21 21:02:24.280020 | severe | AuthenticationNotifier | Error getting user information from the server [CATCH ALL] | ParallelWaitError(2 errors): ApiException 401: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"quimajch"} |
#0 UsersApi.getMyUser (package:openapi/api/users_api.dart:265)

#1 FutureRecord2.wait. (dart:async/future_extensions.dart:88)

#2 UserApiRepository.getMyUser (package:immich_mobile/infrastructure/repositories/user_api.repository.dart:14)

#3 UserService.refreshMyUser (package:immich_mobile/domain/services/user.service.dart:38)

#4 Future.timeout. (dart:async/future_impl.dart:1064)

#5 AuthNotifier.saveAuthInfo (package:immich_mobile/providers/auth.provider.dart:134)

#6 SplashScreenPageState.resumeSession. (package:immich_mobile/pages/common/splash_screen.page.dart:57)

`

@EliasMarine commented on GitHub (Sep 22, 2025): > Can you share the mobile app logs here? 2025-09-21 21:02:24.881850 | severe | IsolateLogger | Error in runInIsolateGentle for remote-sync | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} | #0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85) <asynchronous suspension> #1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30) <asynchronous suspension> #2 runInIsolateGentle.<anonymous closure>.<anonymous closure> (package:immich_mobile/utils/isolate.dart:56) <asynchronous suspension> #3 runInIsolateGentle.<anonymous closure> (package:immich_mobile/utils/isolate.dart:35) <asynchronous suspension> #4 WorkerImpl._anotherIsolate.<anonymous closure> (package:worker_manager/src/worker/worker_io.dart:106) <asynchronous suspension> 2025-09-21 21:02:24.881749 | severe | SyncApiRepository | Error processing stream | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} | #0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85) <asynchronous suspension> #1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30) <asynchronous suspension> #2 runInIsolateGentle.<anonymous closure>.<anonymous closure> (package:immich_mobile/utils/isolate.dart:56) <asynchronous suspension> #3 runInIsolateGentle.<anonymous closure> (package:immich_mobile/utils/isolate.dart:35) <asynchronous suspension> #4 WorkerImpl._anotherIsolate.<anonymous closure> (package:worker_manager/src/worker/worker_io.dart:106) <asynchronous suspension> 2025-09-21 21:02:24.312607 | severe | WebsocketNotifier | Websocket Error - unauthorized | 2025-09-21 21:02:24.280020 | severe | AuthenticationNotifier | Error getting user information from the server [CATCH ALL] | ParallelWaitError(2 errors): ApiException 401: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"quimajch"} | #0 UsersApi.getMyUser (package:openapi/api/users_api.dart:265) <asynchronous suspension> #1 FutureRecord2.wait.<anonymous closure> (dart:async/future_extensions.dart:88) <asynchronous suspension> #2 UserApiRepository.getMyUser (package:immich_mobile/infrastructure/repositories/user_api.repository.dart:14) <asynchronous suspension> #3 UserService.refreshMyUser (package:immich_mobile/domain/services/user.service.dart:38) <asynchronous suspension> #4 Future.timeout.<anonymous closure> (dart:async/future_impl.dart:1064) <asynchronous suspension> #5 AuthNotifier.saveAuthInfo (package:immich_mobile/providers/auth.provider.dart:134) <asynchronous suspension> #6 SplashScreenPageState.resumeSession.<anonymous closure> (package:immich_mobile/pages/common/splash_screen.page.dart:57) <asynchronous suspension> `

deekerman commented

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@cmagliba101 commented on GitHub (Sep 22, 2025):

I am experiencing the same exact issue right now.

I though it was just a version mismatch I am coming from v1.129.0 to v1.142.1

I was using CasaOS and it was perfectly okay since September 10 it stopped syncing.

But after updating to the latest version for the server side. The issue still persist and I am still unable to upload photos or sync my mobile photos to the server.

Uploading manually is okay but not the auto-back up. It will only run for a few hundreds and then gets stuck somewhere.

@cmagliba101 commented on GitHub (Sep 22, 2025): I am experiencing the same exact issue right now. I though it was just a version mismatch I am coming from v1.129.0 to v1.142.1 I was using CasaOS and it was perfectly okay since September 10 it stopped syncing. But after updating to the latest version for the server side. The issue still persist and I am still unable to upload photos or sync my mobile photos to the server. Uploading manually is okay but not the auto-back up. It will only run for a few hundreds and then gets stuck somewhere.

deekerman commented

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@zatdevil commented on GitHub (Sep 22, 2025):

Same issue happening....

@zatdevil commented on GitHub (Sep 22, 2025): Same issue happening....

deekerman commented

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@mzy2240 commented on GitHub (Sep 22, 2025):

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

@mzy2240 commented on GitHub (Sep 22, 2025): Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

deekerman commented

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@shenlong-tanwen commented on GitHub (Sep 22, 2025):

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue

@shenlong-tanwen commented on GitHub (Sep 22, 2025): > Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine. Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue

deekerman commented

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@cmagliba101 commented on GitHub (Sep 22, 2025):

It’s been stuck like this for an hour now. lol not uploading like it used to before. I miss version 129.0

@cmagliba101 commented on GitHub (Sep 22, 2025): <img width="563" height="1218" alt="Image" src="https://github.com/user-attachments/assets/82c06739-43c5-42f3-bbf9-b716e5e30769" /> It’s been stuck like this for an hour now. lol not uploading like it used to before. I miss version 129.0

deekerman commented

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@alextran1502 commented on GitHub (Sep 22, 2025):

@cmagliba101 does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed?

@alextran1502 commented on GitHub (Sep 22, 2025): @cmagliba101 does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed?

deekerman commented

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@cmagliba101 commented on GitHub (Sep 22, 2025):

It did but its ultra slow. It stops after like 100 queue.

@cmagliba101 commented on GitHub (Sep 22, 2025): <img width="563" height="1218" alt="Image" src="https://github.com/user-attachments/assets/ca205a17-2739-4a8c-a1d6-12d3a086f614" /> It did but its ultra slow. It stops after like 100 queue.

deekerman commented

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@EliasMarine commented on GitHub (Sep 22, 2025):

@cmagliba101 does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed?

same with me, extremely slow. Uploads or idk if it's checking already uploaded photos in server. But it takes forever.

@EliasMarine commented on GitHub (Sep 22, 2025): > [@cmagliba101](https://github.com/cmagliba101) does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed? same with me, extremely slow. Uploads or idk if it's checking already uploaded photos in server. But it takes forever.

deekerman commented

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@cmagliba101 commented on GitHub (Sep 22, 2025):

It goes up by a hundred and then goes down. Lol it’s super buggy.

@cmagliba101 commented on GitHub (Sep 22, 2025): It goes up by a hundred and then goes down. Lol it’s super buggy.

deekerman commented

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@alextran1502 commented on GitHub (Sep 23, 2025):

I think we are going as fast as iCloud let us go. If you turn on download and save original, it will go so much faster

@alextran1502 commented on GitHub (Sep 23, 2025): I think we are going as fast as iCloud let us go. If you turn on download and save original, it will go so much faster

deekerman commented

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@alextran1502 commented on GitHub (Sep 23, 2025):

I think we are going as fast as iCloud let us go. If you turn on download and save original option of iCloud, it will go so much faster

@alextran1502 commented on GitHub (Sep 23, 2025): > I think we are going as fast as iCloud let us go. If you turn on download and save original option of iCloud, it will go so much faster

deekerman commented

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@DevServs commented on GitHub (Sep 23, 2025):

The latest version has a different, but related, problem. Android.

@DevServs commented on GitHub (Sep 23, 2025): The latest version has a different, but related, problem. Android. ![Image](https://github.com/user-attachments/assets/b9be91e9-d659-4bb4-a5d3-a1fc544405cb)

deekerman commented

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@mzy2240 commented on GitHub (Sep 23, 2025):

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue

It works after upgrading to the latest version. Thanks!

@mzy2240 commented on GitHub (Sep 23, 2025): > > Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine. > > Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue It works after upgrading to the latest version. Thanks!

deekerman commented

Immich_log_2025-09-23T14:07:22.541955.log

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@EliasMarine commented on GitHub (Sep 23, 2025):

Many hashing errors in the logs, is this normal?

@EliasMarine commented on GitHub (Sep 23, 2025): Many hashing errors in the logs, is this normal? [Immich_log_2025-09-23T14:07:22.541955.log](https://github.com/user-attachments/files/22502293/Immich_log_2025-09-23T14.07.22.541955.log)

deekerman commented

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@cmagliba101 commented on GitHub (Sep 23, 2025):

Still not working for me. Updated to 143.0

Tried log out log in trick. Still getting stuck at some point on mobile sync/upload.

@cmagliba101 commented on GitHub (Sep 23, 2025): Still not working for me. Updated to 143.0 Tried log out log in trick. Still getting stuck at some point on mobile sync/upload.

deekerman commented

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@EliasMarine commented on GitHub (Sep 23, 2025):

Still not working for me. Updated to 143.0

Tried log out log in trick. Still getting stuck at some point on mobile sync/upload.

same here

@EliasMarine commented on GitHub (Sep 23, 2025): > Still not working for me. Updated to 143.0 > > Tried log out log in trick. Still getting stuck at some point on mobile sync/upload. same here

deekerman commented

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@shenlong-tanwen commented on GitHub (Sep 23, 2025):

Many hashing errors in the logs, is this normal?

Normal, but certainly not ideal. You have the created at and album details there. Ignore the album since it is just the "Recents" one. Using the created at log entry, can you locate the assets on your Photos app and see if you can share them from there?

@shenlong-tanwen commented on GitHub (Sep 23, 2025): > Many hashing errors in the logs, is this normal? Normal, but certainly not ideal. You have the created at and album details there. Ignore the album since it is just the "Recents" one. Using the created at log entry, can you locate the assets on your Photos app and see if you can share them from there?

deekerman commented

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@Flinner commented on GitHub (Sep 27, 2025):

Updated server to v1.132.3 (https://docs.immich.app/errors/#typeorm-upgrade) then to release. Worked after that 🥳 . Now on v1.143.1

Also the date/time on my server was way off for some reason, also fixed that.

    Installed 1.143.1 on Sep 27, 2025
    Installed 1.132.3 on Sep 27, 2025
    Installed 1.123.0 on Dec 18, 2024

@Flinner commented on GitHub (Sep 27, 2025): Updated server to `v1.132.3` (https://docs.immich.app/errors/#typeorm-upgrade) then to `release`. Worked after that 🥳 . Now on [v1.143.1](https://github.com/immich-app/immich/releases/tag/v1.143.1) Also the date/time on my server was way off for some reason, also fixed that. ``` Installed 1.143.1 on Sep 27, 2025 Installed 1.132.3 on Sep 27, 2025 Installed 1.123.0 on Dec 18, 2024 ```

deekerman commented

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@jmbrito01 commented on GitHub (Sep 29, 2025):

I was experiencing the same issue on 1.119 and iOS 26, migrated first for 1.136.0 then 1.143.1 and it worked after that.

@jmbrito01 commented on GitHub (Sep 29, 2025): I was experiencing the same issue on 1.119 and iOS 26, migrated first for 1.136.0 then 1.143.1 and it worked after that.

deekerman commented

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@irfanhakim-as commented on GitHub (Dec 7, 2025):

Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end.

Both server and client versions are on the current latest version 2.3.1.

@irfanhakim-as commented on GitHub (Dec 7, 2025): Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end. Both server and client versions are on the current latest version 2.3.1.

deekerman commented

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@shenlong-tanwen commented on GitHub (Dec 8, 2025):

Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end.

That is a separate issue related to iCloud and hashing and we are hoping to address that in #20418

@shenlong-tanwen commented on GitHub (Dec 8, 2025): > Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end. That is a separate issue related to iCloud and hashing and we are hoping to address that in #20418

deekerman commented