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Video not showing in timeline (iOS + Web) – appears for a second then disappears #7387

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opened 2026-02-20 05:02:39 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-20 05:02:39 -05:00

Owner

Originally created by @TheAllMaker on GitHub (Nov 17, 2025).

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

The bug

A video uploaded from the iOS app does not appear in the timeline (neither in iOS app nor in the web UI).

The strange part:
When switching between apps on iOS (e.g., going to the Home Screen and back), the video appears for a split second in the timeline, then immediately disappears again.

This behavior persists even after:

logging out and back in

restarting the server

I also redid the jobs on my iphone on "local sync" but that also didnt help.

I screenrecorded the behaviour to understand what I mean.
Context:
The video starts with me being in the immich app and on December 11th there should be a video that is 48 seconds long but it is missing. When I switch to my photos app i´m already on that video and when I switch back the videos appears and I can also click on it but then it disappears and doesnt appear again until I switch between apps again
(sorry for the blur but I hope you can at least understand the issue)

https://github.com/user-attachments/assets/3c6165aa-391c-448d-801a-fe2cde286728

The OS that Immich Server is running on

Ubuntu

Version of Immich Server

V 2.2.3

Version of Immich Mobile App

V 2.2.3

Platform with the issue

Server
Web
Mobile

Device make and model

Iphone 15 Pro

Your docker-compose.yml content

#
# WARNING: Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.
#

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5m
      start_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always

volumes:
  model-cache:

Your .env content

UPLOAD_LOCATION=....
DB_DATA_LOCATION=...
TZ=....
IMMICH_VERSION=release
DB_PASSWORD=....
DB_USERNAME=....
DB_DATABASE_NAME=....

Reproduction steps

I´m gonna be honest I´m not sure. I couldnt find another photo/video where the same problem happens but thats also because I´m too lazy to check all of my photos/videos to see which are missing

Relevant log output

Additional information

No response

Originally created by @TheAllMaker on GitHub (Nov 17, 2025). ### I have searched the existing issues, both open and closed, to make sure this is not a duplicate report. - [x] Yes ### The bug A video uploaded from the iOS app does not appear in the timeline (neither in iOS app nor in the web UI). The strange part: When switching between apps on iOS (e.g., going to the Home Screen and back), the video appears for a split second in the timeline, then immediately disappears again. This behavior persists even after: logging out and back in restarting the server I also redid the jobs on my iphone on "local sync" but that also didnt help. I screenrecorded the behaviour to understand what I mean. Context: The video starts with me being in the immich app and on December 11th there should be a video that is 48 seconds long but it is missing. When I switch to my photos app i´m already on that video and when I switch back the videos appears and I can also click on it but then it disappears and doesnt appear again until I switch between apps again (sorry for the blur but I hope you can at least understand the issue) https://github.com/user-attachments/assets/3c6165aa-391c-448d-801a-fe2cde286728 ### The OS that Immich Server is running on Ubuntu ### Version of Immich Server V 2.2.3 ### Version of Immich Mobile App V 2.2.3 ### Platform with the issue - [x] Server - [x] Web - [x] Mobile ### Device make and model Iphone 15 Pro ### Your docker-compose.yml content ```YAML # # WARNING: Make sure to use the docker-compose.yml of the current release: # # https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml # # The compose file on main may not be compatible with the latest release. # name: immich services: immich-server: container_name: immich_server image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release} # extends: # file: hwaccel.transcoding.yml # service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding volumes: # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file - ${UPLOAD_LOCATION}:/usr/src/app/upload - /etc/localtime:/etc/localtime:ro env_file: - .env ports: - '2283:2283' depends_on: - redis - database restart: always healthcheck: disable: false immich-machine-learning: container_name: immich_machine_learning # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag. # Example tag: ${IMMICH_VERSION:-release}-cuda image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release} # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration # file: hwaccel.ml.yml # service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable volumes: - model-cache:/cache env_file: - .env restart: always healthcheck: disable: false redis: container_name: immich_redis image: docker.io/redis:6.2-alpine@sha256:905c4ee67b8e0aa955331960d2aa745781e6bd89afc44a8584bfd13bc890f0ae healthcheck: test: redis-cli ping || exit 1 restart: always database: container_name: immich_postgres image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0 environment: POSTGRES_PASSWORD: ${DB_PASSWORD} POSTGRES_USER: ${DB_USERNAME} POSTGRES_DB: ${DB_DATABASE_NAME} POSTGRES_INITDB_ARGS: '--data-checksums' volumes: # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file - ${DB_DATA_LOCATION}:/var/lib/postgresql/data healthcheck: test: >- pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1; Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')"; echo "checksum failure count is $$Chksum"; [ "$$Chksum" = '0' ] || exit 1 interval: 5m start_interval: 30s start_period: 5m command: >- postgres -c shared_preload_libraries=vectors.so -c 'search_path="$$user", public, vectors' -c logging_collector=on -c max_wal_size=2GB -c shared_buffers=512MB -c wal_compression=on restart: always volumes: model-cache: ``` ### Your .env content ```Shell UPLOAD_LOCATION=.... DB_DATA_LOCATION=... TZ=.... IMMICH_VERSION=release DB_PASSWORD=.... DB_USERNAME=.... DB_DATABASE_NAME=.... ``` ### Reproduction steps I´m gonna be honest I´m not sure. I couldnt find another photo/video where the same problem happens but thats also because I´m too lazy to check all of my photos/videos to see which are missing ### Relevant log output ```shell ``` ### Additional information _No response_

deekerman commented

2026-02-20 05:02:40 -05:00

Author

Owner

@alextran1502 commented on GitHub (Nov 17, 2025):

Can you help add the mobile app log?

@alextran1502 commented on GitHub (Nov 17, 2025): Can you help add the mobile app log?

deekerman commented

2026-02-20 05:02:40 -05:00

Author

Owner

@TheAllMaker commented on GitHub (Nov 17, 2025):

Can you help add the mobile app log?

Immich_log_2025-11-17T202106.029153.log

I corrected my original post with a video and here are the mobile logs. I intentionally tried to provoke the same scenario and the problem happened again. Instantly after freezing of the video I exported the logs

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starred/immich#7387

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