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Freeup Space not working #7911
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opened 2026-02-20 05:08:20 -05:00 by deekerman
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Delete branch "%!s()"
Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?
Originally created by @Seke420 on GitHub (Jan 31, 2026).
I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.
The bug
I have an issue with "Free up Space" not working on an S22 Ultra, Android 16, One UI 8. I follow the steps, and then nothing happens. I will also add a screen recording of this.
Media management access is allowed.
There must be something wrong with my app. Another user on my server with an S23, Android 16, One UI 8, can use the feature without any problems.
Something interesting just happened now as I reviewed the footage of my screen recording. The recording stops itself the moment the "moving to trash" button stops spinning. I will also add a screenshot of what my phone shows right after the recording stops itself. Could there be something internally wrong with my phone, something like a crash? It can't give the confirmation pop-up if I really want to move all the files to the trash. I hope you guys can help me. Thank you very much.
https://drive.google.com/file/d/1lj4k4UvS19UrK2iZ_v0LJRpWyILt3SPQ/view?usp=sharing
the screen recording is on the google drive because over git if fails to upload.
The OS that Immich Server is running on
Unraid 7.2.3
Version of Immich Server
2.5.2
Version of Immich Mobile App
2.5.2
Platform with the issue
Device make and model
Samsung S22 Ultra Android 16 One UI 8
Your docker-compose.yml content
Your .env content
Reproduction steps
1.Select Keep on Deive if there is somethihng selectot or not it does no matter
2. select the date and also here any date will give the same result
3.clic Move to device trash and wait
...
Relevant log output
Additional information
No response
@tzhouML commented on GitHub (Jan 31, 2026):
S24 Ultra, same exact issue as your video.
@alextran1502 commented on GitHub (Jan 31, 2026):
@tzhouML Do you mind providing mobile app log please?
Also, I wonder if you guys can help change the time to keep more, and slowly go back to keep 3 years to see if there is a rouge assets that prevent the deletion?
@Seke420 commented on GitHub (Feb 1, 2026):
It worked! First, I set the date to 2019, then 2020, and so on, step by step. So, I think there was an issue, maybe too many assets on a single try? Anyway, thank you very much for your helpful tip.
@alextran1502 commented on GitHub (Feb 1, 2026):
I am not sure if there is a limit from the OS side. I can take a look next week
@tzhouML commented on GitHub (Feb 3, 2026):
@alextran1502
Something completely different (but not expected behavior) is happening after I signed out of the mobile app and back in during a bout of frustration. May I ask how I can pull the mobile log? I might open another issue for what I'm experiencing now.
@alextran1502 commented on GitHub (Feb 3, 2026):
@tzhouML click on user profile, there will be an option to export logs
@DaiLoDong commented on GitHub (Feb 5, 2026):
Same issue. There are some "problematic" assests on the mobile side.
I did the same thing selecting larger and larger timeframes until it would let me delete eveything, then i moved 1 more timeframe up (for me it was 2 years, then 1 year)
So that time diff there were about 300 things that it said i could delete but when you hit preview there are many many blank/black/no preview images and videos.
When you click to go inspect it further, they also dont load. The metadata is intact and if you go try and find that actual image or video in your gallery it exists and functions fine. Viewable and does not show any sign of corruption or things like that.
Not really sure what the cause is but the best i can give is some symptoms and possible for some other folks to stumble across this from google/elsewhere.
@alextran1502 commented on GitHub (Feb 5, 2026):
@DaiLoDong very good information. Which device is this and can you view those assets from the native viewer of your phone?
@DaiLoDong commented on GitHub (Feb 5, 2026):
Pixel 7 installed via google play store (android 16 bp4a.251205.006)
App version 2.5.3 b3034
Server version 2.5.3
When i go searching for the exact same image based on the dates, i can view them on the app no problem.
Some of the photos/videos may bring up a small "error" red bubble on the bottom but i can still see them.
I have already cleared cache and rebuilt all preview on the server side as well. Did not change.
These images are not overlapping with the "delete duplicates" function either. I did go through and delete many duplicate/similar images. These were not part of that set.
See attached screenshots. Let me know if theres anything else that would help you troubleshoot.
This is the error log when i press the delete 293 items:
#0 StandardMethodCodec.decodeEnvelope (package:flutter/src/services/message_codecs.dart:653)
#1 MethodChannel._invokeMethod (package:flutter/src/services/platform_channel.dart:367)
#2 PhotoManagerPlugin.moveToTrash (package:photo_manager/src/internal/plugin.dart:348)
#3 CleanupService.deleteLocalAssets (package:immich_mobile/services/cleanup.service.dart:38)
#4 CleanupNotifier.deleteAssets (package:immich_mobile/providers/cleanup.provider.dart:179)
#5 _FreeUpSpaceSettingsState._deleteAssets (package:immich_mobile/widgets/settings/free_up_space_settings.dart:149)
@alextran1502 commented on GitHub (Feb 5, 2026):
@DaiLoDong, I wonder if you can help clear the app data on the Pixel phone, then re-login and let the app re-index the local assets, then perform free-up-space again?
@DaiLoDong commented on GitHub (Feb 5, 2026):
Clear cache > did not resolve
Clear cache + Clear storage > problem resolved
What a legend, thank you.