Photoprism server has vanished! #2433

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opened 2026-02-20 01:11:28 -05:00 by deekerman · 0 comments

deekerman commented

2026-02-20 01:11:28 -05:00

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Originally created by @fagansystems on GitHub (Nov 3, 2025).

Before You Continue

This is a new, confirmed bug that has not yet been reported or documented

What Is Not Working as Documented?

Some 4 months ago I installed photoprism onto a new VMare machine, running UBuntu 24.04. Photoprism has 10GB of memory allocated to it. After the install all the docker containers started and ran perfectly, over the last 4 months I have add about 9435 images to photoprism, a mixture of jpg's and mov's.
Every thing has been fine, then this evening I couldn't connect to the server, An investigation showed that the only remaining container was for MariaDB, the other containers have vanished. The server hhas some 500GB to it and is only 12% full. I have managed to recover the photo's onto another server. My question is how likely is this going to happen again, I can try restoring the latest backup if that doesn't work, can I try installing a more recent version?
Are there any instructions on how to do this.
I have put this here, but if it should be a support request then I apologise.

Can anyone help?
If neither of the above options are viable then would a new install preserve the database?

Thanks
Martyn

How Can We Reproduce It?

NO Idea after 4 months of working I had not expecting this

What Behavior Do You Expect?

An understanding of what went wrong and route to resolve it

What Could Be the Cause?

No response

Logs, Sample Files, or Screenshots

No response

Which Software Versions Do You Use?

Ubuntu 24.04
Disks are raid 10 with 21TB of storage with 500GB allocated to the VM
Runs on an industry standard server, dual psu, dual 64 core cpus. 256GB memory

I have another VM on the server running a video collection which runs perfectly.

On What Device Is PhotoPrism Installed?

See above

Do You Use a Reverse Proxy, Firewall, VPN, or CDN?

No response

Originally created by @fagansystems on GitHub (Nov 3, 2025). ### Before You Continue - [x] This is a new, confirmed bug that has not yet been reported or documented ### What Is Not Working as Documented? Some 4 months ago I installed photoprism onto a new VMare machine, running UBuntu 24.04. Photoprism has 10GB of memory allocated to it. After the install all the docker containers started and ran perfectly, over the last 4 months I have add about 9435 images to photoprism, a mixture of jpg's and mov's. Every thing has been fine, then this evening I couldn't connect to the server, An investigation showed that the only remaining container was for MariaDB, the other containers have vanished. The server hhas some 500GB to it and is only 12% full. I have managed to recover the photo's onto another server. My question is how likely is this going to happen again, I can try restoring the latest backup if that doesn't work, can I try installing a more recent version? Are there any instructions on how to do this. I have put this here, but if it should be a support request then I apologise. Can anyone help? If neither of the above options are viable then would a new install preserve the database? Thanks Martyn ### How Can We Reproduce It? ```markdown NO Idea after 4 months of working I had not expecting this ``` ### What Behavior Do You Expect? An understanding of what went wrong and route to resolve it ### What Could Be the Cause? _No response_ ### Logs, Sample Files, or Screenshots _No response_ ### Which Software Versions Do You Use? ```markdown Ubuntu 24.04 Disks are raid 10 with 21TB of storage with 500GB allocated to the VM Runs on an industry standard server, dual psu, dual 64 core cpus. 256GB memory I have another VM on the server running a video collection which runs perfectly. ``` ### On What Device Is PhotoPrism Installed? ```markdown See above ``` ### Do You Use a Reverse Proxy, Firewall, VPN, or CDN? _No response_