Not ready. Please check your connection - on Windows #1544

New issue

Closed

opened 2026-02-20 23:29:40 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-20 23:29:40 -05:00

Owner

Originally created by @working-name on GitHub (Mar 18, 2023).

Bug Description

Rustdesk refuses to connect to the self-hosted server that many other stations do not have issues with - regardless of whether I give it an ipv4, ipv6, or a hostname.

This is related to https://github.com/rustdesk/rustdesk/discussions/2582 but I'm convinced this is a bug now that I've tried some 6+ versions of rustdesk (I'm including the nightlies).

How to Reproduce

Turn off firewalls, make sure you can nslookup your selfhosted server, install any version of rustdesk, configure it to use your self hosted server. It will refuse to connect.

Expected Behavior

Connect like every other computer.

Operating system(s) on local side and remote side

Windows 11 21H2 Build 22000.1455

RustDesk Version(s) on local side and remote side

1.2.0 build 2023-01-09 00:23 -> 1.2.0 build 2023-03-16 07:56

Screenshots

Additional Context

As far as I can see, there's no network reason for this communication not to go through.
I cannot find logs of this nightly however to see what it thinks it's going on. Maybe you can guide me through a way to get to the logs or have a debug build?

Originally created by @working-name on GitHub (Mar 18, 2023). ### Bug Description Rustdesk refuses to connect to the self-hosted server that many other stations do not have issues with - regardless of whether I give it an ipv4, ipv6, or a hostname. This is related to https://github.com/rustdesk/rustdesk/discussions/2582 but I'm convinced this is a bug now that I've tried some 6+ versions of rustdesk (I'm including the nightlies). ### How to Reproduce Turn off firewalls, make sure you can `nslookup` your selfhosted server, install **any** version of rustdesk, configure it to use your self hosted server. It will refuse to connect. ### Expected Behavior Connect like every other computer. ### Operating system(s) on local side and remote side Windows 11 21H2 Build 22000.1455 ### RustDesk Version(s) on local side and remote side 1.2.0 build 2023-01-09 00:23 -> 1.2.0 build 2023-03-16 07:56 ### Screenshots ![image](https://user-images.githubusercontent.com/16505052/226112201-6707ae59-270a-4f73-8b20-d1f8249d3aaf.png) ### Additional Context As far as I can see, there's no network reason for this communication not to go through. I cannot find logs of this nightly however to see what it thinks it's going on. Maybe you can guide me through a way to get to the logs or have a debug build?