Can't connect to devices outside my network #1722

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opened 2026-02-21 00:02:58 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-21 00:02:58 -05:00

Owner

Originally created by @luiscaroca99 on GitHub (Apr 28, 2023).

Bug Description

Hello,

I'm having a problem. A few days ago, I installed my RustDesk Server in my Allways Free Oracle Cloud account.
I installed it in a Instance with Ubuntu 22, 1CPU, 1GB Memory and 0.5Gbps Network Bandwith (Shape VM.Standard.E2.1.Micro), with help of this video: https://www.youtube.com/watch?v=5WmoLqPkn98 and this website: https://syncbricks.com/rustdesk-server-setup-a-comprehensive-guide
My Instance public IP address is redirecting in my No-IP account in a hostname created by me.
Then I installed RustDesk with the server configurations (ID, Relay and API server, and the key) in my 2 computers, my 2 laptops and my phone (everything in my house).
The problem come next, when I did the same installation on my uncle's computer in his house, and when I came back to my house, I couldn't connect to his laptop. My RustDesk never says that the laptop is offline, it just stays stuck in "connecting" and never asks for the password.
I checked a lot. The servers configuration is the same in every RustDesk client that I've installed, but I only can access the computers in my home network.
The last test I made yesterday: I took my laptop (who works right with RustDesk in my house) to my uncle's house, then I came back to my house and tried to connect to my laptop. Same problem: "connecting..." and never asks for password but never says it's offline.
Maybe it's my home's router firewall blocking the connection?
I work in IT for some years, but I'm new in this type of installations and configurations. I used to work with AnyDesk, but I'm now a fan of RustDesk, that's why I wanted to have my RustDesk Server.
Thanks!

How to Reproduce

Install RustDesk Server in an Allways Free Oracle Cloud instance and redirect to a hostname in No-IP.
Install and configure some RustDesk clients and try to connect outside of the network.

Expected Behavior

I expected to get some help resolving this problem.
Maybe it's just some basic feature, but for now I don't have any ideais.
Thanks!

Operating system(s) on local side and remote side

Windows 11 -> Windows 11 (I tried with Android 13 too)

RustDesk Version(s) on local side and remote side

1.1.9 -> 1.1.9 (I tried Nightly version but it have the same problem)

Screenshots

Oracle Cloud Firewall:

Ubuntu firewall:

RustDesk Client status:

Problem:

Additional Context

No response

Originally created by @luiscaroca99 on GitHub (Apr 28, 2023). ### Bug Description Hello, I'm having a problem. A few days ago, I installed my RustDesk Server in my Allways Free Oracle Cloud account. I installed it in a Instance with Ubuntu 22, 1CPU, 1GB Memory and 0.5Gbps Network Bandwith (Shape VM.Standard.E2.1.Micro), with help of this video: https://www.youtube.com/watch?v=5WmoLqPkn98 and this website: https://syncbricks.com/rustdesk-server-setup-a-comprehensive-guide My Instance public IP address is redirecting in my No-IP account in a hostname created by me. Then I installed RustDesk with the server configurations (ID, Relay and API server, and the key) in my 2 computers, my 2 laptops and my phone (everything in my house). The problem come next, when I did the same installation on my uncle's computer in his house, and when I came back to my house, I couldn't connect to his laptop. My RustDesk never says that the laptop is offline, it just stays stuck in "connecting" and never asks for the password. I checked a lot. The servers configuration is the same in every RustDesk client that I've installed, but I only can access the computers in my home network. The last test I made yesterday: I took my laptop (who works right with RustDesk in my house) to my uncle's house, then I came back to my house and tried to connect to my laptop. Same problem: "connecting..." and never asks for password but never says it's offline. Maybe it's my home's router firewall blocking the connection? I work in IT for some years, but I'm new in this type of installations and configurations. I used to work with AnyDesk, but I'm now a fan of RustDesk, that's why I wanted to have my RustDesk Server. Thanks! ### How to Reproduce Install RustDesk Server in an Allways Free Oracle Cloud instance and redirect to a hostname in No-IP. Install and configure some RustDesk clients and try to connect outside of the network. ### Expected Behavior I expected to get some help resolving this problem. Maybe it's just some basic feature, but for now I don't have any ideais. Thanks! ### Operating system(s) on local side and remote side Windows 11 -> Windows 11 (I tried with Android 13 too) ### RustDesk Version(s) on local side and remote side 1.1.9 -> 1.1.9 (I tried Nightly version but it have the same problem) ### Screenshots Oracle Cloud Firewall: ![1](https://user-images.githubusercontent.com/83612693/235196752-ab131239-e72a-403a-8e90-2fbd157a0816.png) Ubuntu firewall: ![2](https://user-images.githubusercontent.com/83612693/235196815-94b4b53e-226f-4783-8fb9-32b2561460ca.png) RustDesk Client status: ![3](https://user-images.githubusercontent.com/83612693/235196903-207a3d96-f23d-4f83-994a-9b9648b573cd.png) Problem: ![4](https://user-images.githubusercontent.com/83612693/235196983-22688e2f-4dce-43a2-b6f5-8bab3d2774f3.png) ### Additional Context _No response_