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Black screen when WIN7 remote control other PC #2287
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starred/rustdesk-rustdesk#2287
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Originally created by @louislau86 on GitHub (Nov 13, 2023).
Bug Description
In a local area network, when using rustdesk to remotely control a WIN10 computer from a WIN7 computer, the connection can be completed, but the window on the control end displays a black screen status after the connection. Computers are directly connected through a local area network without passing through a transit server.
The attachment is the rustdesk log on Win7, which occurred on November 10th.
log in win7.zip
How to Reproduce
Using a WIN7 computer with the below OS vesion， remote connect a win10 computer by rustdesk on direct network connection
Expected Behavior
the rustdesk function normally
Operating system(s) on local side and remote side
WIN7 -> WIN10
RustDesk Version(s) on local side and remote side
1.2.2 -> 1.2.2
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Additional Context
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@21pages commented on GitHub (Nov 13, 2023):
Please try latest nightly
@rustdesk commented on GitHub (Nov 13, 2023):
BTW, #763
@flt6 commented on GitHub (Mar 5, 2025):
You can try to disable
Use texture renderingin general option. I solved the same problem by this way.