Failed to communicate with relay servers #3407

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opened 2026-02-21 01:20:49 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-21 01:20:49 -05:00

Owner

Originally created by @Harinlen on GitHub (May 2, 2025).

Bug Description

I have installed RustDesk 1.3.9 with EXE installation and service enabled. I tried to remotely controlled a remote server however it reports cannot access the relay server, but it shows ready on the home, as the following snapshot.

However, I tried to use another computer (actually the remote one) to connect my machine, it can easily get accessed, as follow:

Which I believe RustDesk can actually get access to the relay server I setup. I have no idea why I cannot connect to the remote.

I have tried 5 past version (1.3.4->1.3.9), all of them have the same issue. I tried on all the machine connected to my local network, all of them cannot start a connection but all of them can receive the incoming connection.

How to Reproduce

Expected Behavior

The local computer can start a connection to control the remote server.

Operating system(s) on local (controlling) side and remote (controlled) side

Windows 10 22H2/11 23H2 -> Windows Server 2019

RustDesk Version(s) on local (controlling) side and remote (controlled) side

1.3.4~1.3.9 -> 1.3.9

Screenshots

Already put in Bug description.

Additional Context

No response

Originally created by @Harinlen on GitHub (May 2, 2025). ### Bug Description I have installed RustDesk 1.3.9 with EXE installation and service enabled. I tried to remotely controlled a remote server however it reports cannot access the relay server, but it shows ready on the home, as the following snapshot. ![Image](https://github.com/user-attachments/assets/69538435-3534-4c14-9989-e8e9f2956f17) However, I tried to use another computer (actually the remote one) to connect my machine, it can easily get accessed, as follow: ![Image](https://github.com/user-attachments/assets/f674b777-f248-4589-81e7-b5032b6fdca9) Which I believe RustDesk can actually get access to the relay server I setup. I have no idea why I cannot connect to the remote. I have tried 5 past version (1.3.4->1.3.9), all of them have the same issue. I tried on all the machine connected to my local network, all of them cannot start a connection but all of them can receive the incoming connection. ### How to Reproduce - ### Expected Behavior The local computer can start a connection to control the remote server. ### Operating system(s) on local (controlling) side and remote (controlled) side Windows 10 22H2/11 23H2 -> Windows Server 2019 ### RustDesk Version(s) on local (controlling) side and remote (controlled) side 1.3.4~1.3.9 -> 1.3.9 ### Screenshots Already put in Bug description. ### Additional Context _No response_