Mac Client Stuck at "Connecting to RustDesk network..." When Using Self-Hosted Server #3439

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opened 2026-02-21 01:22:15 -05:00 by deekerman · 1 comment

deekerman commented

2026-02-21 01:22:15 -05:00

Owner

Originally created by @trouvaille2023 on GitHub (May 17, 2025).

Bug Description

The RustDesk macOS client is stuck at the message “Connecting to RustDesk network...” when configured to use a self-hosted server. This occurs even though the server is running and reachable.

In my local area network (LAN), I have:

Two Windows machines

One macOS device
The self-hosted RustDesk server (hbbs and hbbr) is deployed on one of the Windows machines. Both Windows clients work correctly and connect to the server without issue. However, the macOS client remains stuck at the “Connecting to RustDesk network...” screen indefinitely.

How to Reproduce

Set up hbbs and hbbr on a LAN server with a valid private key (--key).
Launch RustDesk macOS client (tested on [macOS version]).
Set custom server address (ID server and Relay server) to the LAN IP.
Paste the correct public key in the settings.
App remains stuck at "Connecting to RustDesk network..."

Expected Behavior

The client should connect to the self-hosted RustDesk server and show a valid ID, ready for incoming or outgoing connections.

Operating system(s) on local (controlling) side and remote (controlled) side

Local (controlling) side: macOS 15.4.1 (Intel) Remote (controlled) side: Windows 10 Enterprise Edition (x64)

RustDesk Version(s) on local (controlling) side and remote (controlled) side

Version 1.4.0 (58)

Screenshots

Additional Context

No response

Originally created by @trouvaille2023 on GitHub (May 17, 2025). ### Bug Description The RustDesk macOS client is stuck at the message “Connecting to RustDesk network...” when configured to use a self-hosted server. This occurs even though the server is running and reachable. In my local area network (LAN), I have: Two Windows machines One macOS device The self-hosted RustDesk server (hbbs and hbbr) is deployed on one of the Windows machines. Both Windows clients work correctly and connect to the server without issue. However, the macOS client remains stuck at the “Connecting to RustDesk network...” screen indefinitely. <img width="546" alt="Image" src="https://github.com/user-attachments/assets/034282fe-679c-462c-a900-0b2267ad383d" /> <img width="811" alt="Image" src="https://github.com/user-attachments/assets/2473729b-7927-420e-8f29-5e0e4cd491bd" /> ### How to Reproduce 1. Set up hbbs and hbbr on a LAN server with a valid private key (--key). 3. Launch RustDesk macOS client (tested on [macOS version]). 5. Set custom server address (ID server and Relay server) to the LAN IP. 7. Paste the correct public key in the settings. 9. App remains stuck at "Connecting to RustDesk network..." ### Expected Behavior The client should connect to the self-hosted RustDesk server and show a valid ID, ready for incoming or outgoing connections. ### Operating system(s) on local (controlling) side and remote (controlled) side Local (controlling) side: macOS 15.4.1 (Intel) Remote (controlled) side: Windows 10 Enterprise Edition (x64) ### RustDesk Version(s) on local (controlling) side and remote (controlled) side Version 1.4.0 (58) ### Screenshots <img width="546" alt="Image" src="https://github.com/user-attachments/assets/71070b41-3a6b-4571-b857-4e826b817a93" /> <img width="811" alt="Image" src="https://github.com/user-attachments/assets/efe9f1d0-f2df-43c5-8140-35cd294d6fa9" /> ### Additional Context _No response_