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After logging in, remote connection is no longer possible. #3557
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starred/rustdesk-rustdesk#3557
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Originally created by @mxfade6 on GitHub (Jul 22, 2025).
Bug Description
The xxxx was deployed. After logging in, remote connection was no longer possible, with a "connection timeout" error. Logging out of the account resolved all issues.
How to Reproduce
Environment: Server: rustdesk/rustdesk-server_v1.1.14, xxx: xxxx. The software is ready for display. Everything is normal before logging in with an account. After logging in, it is unable to connect to the server. It prompts a connection timeout.
Expected Behavior
normal connection
Operating system(s) on local (controlling) side and remote (controlled) side
Windows10->Windwos10
RustDesk Version(s) on local (controlling) side and remote (controlled) side
1.1.14->1.1.14
Screenshots
Login:
Connect Failed:
Ready to display:
Additional Context
No response
@rustdesk commented on GitHub (Jul 22, 2025):
#763 and we do not answer any question about 3rd party server.