Key Mismatch #3728

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opened 2026-02-21 01:34:46 -05:00 by deekerman · 2 comments
Owner

Originally created by @plittlefield on GitHub (Oct 17, 2025).

Bug Description

"Connection Error - Key Mismatch"

This error is shown when someone tries to connect to me.

I can happily connect to them but they cannot connect to me.

I have matched the software versions, restarted the software at both ends and restarted the self-hosted Docker stack.

Version: 1.4.2

How to Reproduce

Ask someone to connect to you.

Expected Behavior

For a remote desktop to be able to connect to me. It has worked before.

Operating system(s) on local (controlling) side and remote (controlled) side

Windows 10 -> Linux Mint 21.3

RustDesk Version(s) on local (controlling) side and remote (controlled) side

1.4.2 -> 1.4.2

Screenshots

Image

Additional Context

No response

Originally created by @plittlefield on GitHub (Oct 17, 2025). ### Bug Description **"Connection Error - Key Mismatch"** This error is shown when someone tries to connect to me. I can happily connect to them but they cannot connect to me. I have matched the software versions, restarted the software at both ends and restarted the self-hosted Docker stack. Version: 1.4.2 ### How to Reproduce Ask someone to connect to you. ### Expected Behavior For a remote desktop to be able to connect to me. It has worked before. ### Operating system(s) on local (controlling) side and remote (controlled) side Windows 10 -> Linux Mint 21.3 ### RustDesk Version(s) on local (controlling) side and remote (controlled) side 1.4.2 -> 1.4.2 ### Screenshots ![Image](https://github.com/user-attachments/assets/83a7a353-fe7d-40f0-b24a-232c5b8fd6f0) ### Additional Context _No response_
deekerman 2026-02-21 01:34:46 -05:00
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Author
Owner

@rustdesk commented on GitHub (Oct 17, 2025):

#763

@rustdesk commented on GitHub (Oct 17, 2025): #763
Author
Owner

@rustdesk commented on GitHub (Oct 17, 2025):

Email to support@rustdesk.com if your are paid (Pro) user.

@rustdesk commented on GitHub (Oct 17, 2025): Email to support@rustdesk.com if your are paid (Pro) user.
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starred/rustdesk-rustdesk#3728
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