Problem reaching rustdesk from our network #3944

New issue

Closed

opened 2026-02-21 01:43:58 -05:00 by deekerman · 2 comments

deekerman commented

2026-02-21 01:43:58 -05:00

Owner

Originally created by @tizbac on GitHub (Jan 24, 2026).

Bug Description

Hi we are an ISP, we having problems reaching rs-ny.rustdesk.com from our customers network , more specifically at least 193.31.249.32/29
Server will not even respond to ping and traceroute stops as per screenshot

How to Reproduce

Traceroute to public server IP

Expected Behavior

Correct connection to server

Operating system(s) on local (controlling) side and remote (controlled) side

any

RustDesk Version(s) on local (controlling) side and remote (controlled) side

nonrelevant

Screenshots

Additional Context

No response

Originally created by @tizbac on GitHub (Jan 24, 2026). ### Bug Description Hi we are an ISP, we having problems reaching rs-ny.rustdesk.com from our customers network , more specifically at least 193.31.249.32/29 Server will not even respond to ping and traceroute stops as per screenshot ### How to Reproduce Traceroute to public server IP ### Expected Behavior Correct connection to server ### Operating system(s) on local (controlling) side and remote (controlled) side any ### RustDesk Version(s) on local (controlling) side and remote (controlled) side nonrelevant ### Screenshots <img width="573" height="134" alt="Image" src="https://github.com/user-attachments/assets/d2224460-6788-43b5-9dfd-defbe6e27109" /> ### Additional Context _No response_

deekerman

2026-02-21 01:43:58 -05:00

closed this issue
added the
bug
label

deekerman commented

2026-02-21 01:44:05 -05:00

Author

Owner

@Twinsens commented on GitHub (Jan 24, 2026):

I’m experiencing the same issue. I’m using RustDesk macOS client version 1.4.4. After encountering the problem, I updated the client to version 1.4.5 (63), but the issue still persists. It always shows “Connecting to RustDesk network” and gets stuck at that stage. No one can connect to my PC, and I can’t connect to others either.

@Twinsens commented on GitHub (Jan 24, 2026): I’m experiencing the same issue. I’m using RustDesk macOS client version 1.4.4. After encountering the problem, I updated the client to version 1.4.5 (63), but the issue still persists. It always shows “Connecting to RustDesk network” and gets stuck at that stage. No one can connect to my PC, and I can’t connect to others either.

deekerman commented

2026-02-21 01:44:05 -05:00

Author

Owner

@rustdesk commented on GitHub (Jan 24, 2026):

#763

@rustdesk commented on GitHub (Jan 24, 2026): #763